Senior Customer Success Manager – DACH

🕒 il y a 7 jours

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 8 jours.
• Les offres de cette entreprise sont généralement pourvues en 37 jours.
• Aucun salaire indiqué.

Postuler Maintenant

Vérifier votre score de CV

Adapter le CV + lettre de motivation

Trouver des Emplois à Distance Similaires

☆ Sauvegarder☑️ Marquer comme candidaté❌ Masquer

Signaler un problème

bookingkit

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2014

💼 Conseil

✈️ Tourisme

🏨 Hôtellerie

💰 Venture Round - bookingkit en 2023-06

Consulting • Travel • Hospitality

bookingkit est une entreprise basée à Berlin qui développe des logiciels pour numériser et gérer les réservations de tours, d'activités et d'attractions à travers l'Europe. La société fournit une plateforme SaaS destinée à aider les opérateurs à rationaliser les réservations, les partenariats et l'expérience client, tout en soutenant la croissance à travers des intégrations et des partenariats de type marketplace. bookingkit met l'accent sur une culture de travail collaborative et orientée vers la croissance et sert d'autres entreprises du secteur du voyage et des loisirs.

Description

• Own a dedicated portfolio of Mid-market and Enterprise accounts • Act as a strategic partner by connecting customer goals to the full value of the bookingkit platform • Drive adoption of new AI features and guide customers through related change management • Retain and grow the portfolio through complex renewal conversations with at-risk accounts • Conduct proactive health checks to identify risks and opportunities • Reactivate dormant customers who have signed but are not currently selling • Roll out a repeatable growth playbook across the portfolio • Set up, manage, and enforce mutual action plans with customers • Navigate complex, multi-stakeholder customer environments • Drive customer sales through bookingkit and measure success through Net Retention Rate and overall retention

🎯 Exigences

• Proven experience of 2–3 years managing a portfolio of Enterprise customers • Experience leading retention conversations • Ability to communicate clearly across complex buying centers • Deep familiarity with value plans from day one • Strong project management skills • Data-driven approach, with success plans tied directly to customer business outcomes • Comfortable making the case for change with C-Level executives • Ability to drive customers to commitment and quantify value • Experience using data to drive expansion or renewals • Proven track record of owning an NRR or commercial expansion target for a portfolio • Strong AI fluency and active use of AI, automation, and agentic workflows • Fluent German in speaking and writing • Sufficient time-zone overlap for remote work from Europe

🏖️ Avantages

• 100% remote work setup, with the option to join colleagues in the Berlin office • Mobile Work Abroad policy allowing work from almost anywhere in the world for up to 5 months in the year • 28 vacation days per year, increasing by one day each anniversary up to 31 days • Public transportation subsidy covering more than 50% of public transportation costs in Germany • Subsidized Urban Sports Club memberships (more than 40%) and 100% subsidized Wellhub memberships in Germany • Annual private travel subsidy of up to €156 • INTOURA corporate discounts, including free tickets, 2-for-1 deals, and discounts across Berlin attractions, theaters, and tours • Flat communication culture with open communication and accessibility between teams and leads • Regular BBQs in Berlin, summer and winter events, and reunions with former employees • Airport/train office day for working during travel when unable to take calls • Extra charity day of leave • 10 days of paid leave for child sickness

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV