Technical Service – Training Manager

Job not on LinkedIn

🔥 20 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 17%

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Logo of ASSA ABLOY Opening Solutions

ASSA ABLOY Opening Solutions

10,000+ employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

ASSA ABLOY Opening Solutions is a leading provider of security technology, specializing in the development and production of mechanical and electromechanical locking systems, access control solutions, and locking systems for various residential, commercial, and public buildings. The company is known for its innovative products that ensure safety and comfort, catering to diverse environments from healthcare facilities to educational institutions. With a comprehensive range of solutions, ASSA ABLOY enables secure and smooth movement of people, goods, and information across multiple sectors.

📋 Description

• Provide expert technical guidance to engineers, managers, and subcontractors • Support fault diagnosis, complex repairs, and product issues remotely and on-site • Assist with new product launches and readiness across teams • Work with engineering and product teams to improve field performance • Deliver structured training programmes across the product range and competitor equipment • Develop training materials, manuals, and hands-on demonstrations • Lead onboarding and ongoing development for engineers and subcontractors alongside Service Operations Managers and Installation Project Managers • Provide refresher training, upskilling, and targeted coaching • Maintain training records and issue certifications for compliance alongside HR and QHSE • Support Service Sales and Equipment Sales teams with technical knowledge • Conduct on-site assessments, audits, and technical evaluations • Identify skill gaps and develop tailored training plans • Partner with operational leaders to ensure compliance with safety and quality standards • Work with Operations and Service leadership to improve performance • Support initiatives to improve first-time fix rates and customer experience • Coordinate training and site visits with minimal operational disruption • Contribute to national capability and standardisation programmes

🎯 Requirements

• Proven experience in industrial doors, loading bay equipment, high-speed doors, or roller shutters • Background in field service, engineering, or technical training • Excellent diagnostic and problem-solving skills • Strong communication and coaching ability across all levels • Solid understanding of health & safety legislation and compliance standards • High level of organisation and ability to manage training programmes • Experience with ASSA ABLOY Entrance Systems products or similar competitor equipment is advantageous • Experience conducting competency assessments or audits is advantageous • Training or instructional qualifications such as Train the Trainer or PTLLS are advantageous • Full UK driving licence • Strong IT skills, including Microsoft Office • Willingness to travel extensively across the UK

🏖️ Benefits

• Opportunity to influence operational performance and continuous improvement • Collaborative environment with strong leadership support • Ongoing professional development • Regular feedback, training, and development opportunities • Diverse and inclusive teams • Travel required: 31%-60%

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