Senior Account Manager, AMER

Job not on LinkedIn

🔥 0 minutes ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

💵 $144.4k - $228.5k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation • Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases, and articulating ROI clearly • Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology • Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor • Partner closely with Customer Success on account health and with Sales on expansion deals • Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

🎯 Requirements

• 5+ years in a Senior Account Management, Sales, or related SaaS commercial role with direct ownership of a revenue number • Experience managing $5m ARR, predominantly in the mid-market space • Proven ability to grow customer spend beyond overages or true-ups through adoption and value articulation • Ability to clearly explain a forecasting methodology and its underlying logic • Comfortable pulling usage data, tracking health scores, and building dashboards • Strong communication with both technical and non-technical stakeholders • Based in AMER • Must be based in the UK or Ireland • Successful completion of a background check and employment verifications as part of the pre-employment process

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget