Account Manager, SMB

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Patch My PC

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🔐 Security

🏢 Enterprise

SaaS • Security • Enterprise

Patch My PC is a company that provides software solutions for automated patch management and application updates. Their tools integrate with Microsoft solutions like ConfigMgr and Intune to automate the deployment and management of third-party applications across enterprise environments. With features such as custom pre- and post-install scripts, application lifecycle management, and detailed reporting and analytics, Patch My PC helps IT professionals, MSPs, and security teams enhance their patching processes, saving time and ensuring system security. The company offers products that are user-friendly and support thousands of applications, easing the management of software updates and enhancing endpoint security. Patch My PC stands out with its responsive support team and comprehensive integration capabilities.

📋 Description

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention • Act as a trusted advisor, understanding client needs and aligning them with Patch My PC’s solutions • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value • Manage renewals and contract negotiations, ensuring a seamless client experience • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients • Lead customer and partner engagement strategy across the globe • Manage a portfolio of 600+ existing customers and a large pipeline of active leads across SMB, Mid-Market, and Channel Partner segments • Own revenue growth and retention • Work closely with a regionally aligned Customer Engineer and report to a US-based leader • Influence stakeholders, orchestrate complex deals, and drive customer outcomes

🎯 Requirements

• 5+ years of experience in customer-facing B2B sales, ideally spanning SMB through Mid-Market segments • Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results • Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets • Excellent communication, negotiation, and stakeholder management skills • Growth mindset; open to feedback, quick to adapt, and always looking to improve • Operational excellence in CRM systems, such as Salesforce, and data-driven sales practices • Experience in a software sales environment (nice to have) • Background in business development or consultative selling (nice to have) • Ability to prioritize tasks and manage multiple accounts effectively

🏖️ Benefits

• Internet Stipend • Pension: 200% match up to 10% • Death In Service & Income Protection • Health & Wellness Benefit • Annual Leave • Holiday Days • Volunteer Days • Sick Leave • Bereavement Leave • Tuition Reimbursement • Charitable Donation • Matching Gym & Fitness Reimbursement