Account Director – EMEA

🔥 1 hour ago

🌐 United Kingdom, Ireland, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote 🇵🇱 Poland – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RWS Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.

📋 Description

• Lead the strategic management, retention, and growth of RWS's Linguistic Validation business across key EMEA pharmaceutical, biotechnology, CRO, and eCOA accounts • Develop long-term customer partnerships and identify opportunities to expand RWS's Digital Health portfolio • Manage a strategic portfolio of approximately £7M in annual revenue • Own commercial relationships for strategic EMEA accounts • Develop and execute strategic account plans for retention, expansion, and long-term growth • Build relationships with executive stakeholders, procurement teams, clinical operations, and Digital Health leaders • Lead Quarterly Business Reviews, executive steering meetings, and account planning sessions • Serve as executive escalation point for strategic customer issues • Identify and develop opportunities involving Linguistic Validation, Licensing, eCOA Migration, and Rater Training • Partner with Business Development Managers to qualify, shape, and close strategic opportunities • Translate customer needs into value-based commercial solutions using the broader RWS portfolio • Support RFPs, proposal development, pricing discussions, and bid defense meetings • Partner with Program Management to ensure successful account execution • Monitor account health, profitability, service quality, and customer satisfaction • Identify risks and coordinate cross-functional mitigation plans • Maintain governance through business reviews, KPI reporting, and strategic planning • Monitor industry trends, regulatory developments, and competitive activity • Share customer insights and market intelligence with the Digital Health leadership team • Mentor Business Development Managers and share commercial best practices

🎯 Requirements

• Demonstrated success managing strategic enterprise accounts within Life Sciences or regulated industries • Proven experience growing complex customer relationships while delivering measurable commercial outcomes • Strong consultative selling and solution development experience • Experience supporting executive presentations, RFPs, and bid defenses • Experience managing strategic customer portfolios valued at £5M+ annually • Strong commercial negotiation and executive communication skills • Experience using Salesforce or similar CRM platforms • Excellent stakeholder management and influencing skills • Preferred: experience within Linguistic Validation, Clinical Outcome Assessments (COAs), Licensing, eCOA, Digital Health, Localization, or Clinical Technologies • Preferred: existing relationships across pharmaceutical companies, biotechnology organizations, CROs, or eCOA providers • Preferred: understanding of global clinical development and regulated research environments

🏖️ Benefits

• Equal employment opportunity and anti-discrimination protections • Work environment free of discrimination and harassment • COVID-19 accommodations in accordance with applicable laws for covered on-site, travel, and in-person roles