Key Account Manager

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ZOE.COM

WebsiteLinkedInAll Job Openings

- employees

🏥 Healthcare

🍽️ Food & Beverage

📣 Marketing

Healthcare • Food & Beverage • Marketing

ZOE. COM is a consumer-focused health and personalised nutrition company that combines app-based coaching, gut microbiome testing, and subscription products to help people improve digestion, energy, and overall wellbeing. Using large-scale scientific research and randomized controlled trials, ZOE provides personalized dietary advice, a Gut Health Test, a members' app, and sells a plant-based supplement (Daily30+) through direct-to-consumer channels.

📋 Description

• Own retailer onboarding, launch planning, and critical path management from account setup through live trading • Coordinate retailer setup requirements, including product information, pricing, pack details, barcodes, imagery, product copy, specifications, delivery requirements, promotional setup, and portal inputs • Manage day-to-day retail account relationships and handle retailer questions, risks, blockers, decisions, and follow-up actions • Track trading performance across sales, rate of sale, availability, stock, promotional performance, placement, distribution, complaints, and retailer reporting • Turn performance results into clear actions and recommendations • Partner with Commercial and Marketing on promotions, retailer moments, in-store execution, and account growth opportunities • Lead future retailer negotiations and prepare commercial inputs, trading-term considerations, operational requirements, and follow-up actions • Support forecasting, order tracking, stock visibility, and service-risk management • Support selected key commercial partnerships through partner follow-ups, performance tracking, and issue resolution • Build repeatable account management processes, templates, and playbooks for scaling into additional retailers and channels • Collaborate with Commercial, Finance, Legal, Marketing, Growth, Product, Quality, Customer Operations, Creative, suppliers, warehouses, and logistics providers

🎯 Requirements

• Experience managing retail accounts, key accounts, commercial operations, or retail operations activity • Experience ideally within FMCG/CPG, grocery, health and wellness, food, supplements, or consumer products • Knowledge of the UK retail environment, ideally across grocery, high street, or consumer health and wellness channels • Confidence managing critical paths, retailer systems, portal administration, product setup, trading terms, promotional calendars, and cross-functional launch readiness • Understanding of forecasting inputs, order and stock tracking, trading performance reporting, availability, rate of sale, promotions, and operational factors affecting commercial decisions • Strong stakeholder management and ability to coordinate internal teams, external partners, and retailer requirements • Ability to use performance data to identify risks, opportunities, and next actions across sales, stock, placement, replenishment, pricing, and promotions • Strong negotiation skills and ability to balance commercial ambition with operational requirements • Comfort working in a fast-moving, evolving environment and creating scalable ways of working

🏖️ Benefits

• Remote work arrangement • Streamlined 4-step hiring process • Average hiring process of 20 to 30 days • Flexible interview timeline to match the candidate’s schedule and personal preference • Reasonable accommodations during the interview process • Equal opportunity employer