Search  27 jobs from 13 companies hiring remote junior it support technicians.

IT Support

Touch Support has spent almost 20 years removing and preventing headaches for our clients and giving them peace of mind.

As an IT as a Service (ITaaS) provider, we help organizations improve the management and performance of both their critical IT infrastructure and people resources. Touch Support’s personalized, customer-centric support and service offerings result in a pleasant user experience, time after time. Services offered range from colocation and data center services to complex, mission critical infrastructure deployments.

We also provide organizations with reliable and expert IT outsourced helpdesk support solutions. Our outsourced customer support is provided 24/7 and is fully branded under your company’s name. We specialize in providing superior outsourced customer support in the following areas:

Outsourced Web Hosting Support
Outsourced SaaS Support
Outsourced eCommerce Support

Most recently, Touch Support created SNF Back Office, found at SNFBackOffice.com, which is a platform for healthcare companies, with a specific focus on Skilled Nursing Facilities, to get help with back office services and expenses. From Finance, Recruiting and IT, to our unique value focused 365 Savings Program and Cost Saving Assessments, we understand the needs of SNFs and healthcare companies today. Go to SNFBackOffice.com to learn more about our services.

Touch Support, Inc. & SNF Back Office

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting customers
• Help and guide customers with technical and billing-related questions
• Act as a customer advocate
• Increase customer satisfaction and build loyalty
• Work in all three shifts (morning, afternoon, night shift)

Junior IT Support Specialist

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting customers
• Help and guide customers with technical and billing-related questions
• Act as a customer advocate
• Increase customer satisfaction and build loyalty
• Work remotely

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class payroll, benefits and HR to small and medium sized businesses. PrismHR software is used by more than 88,000 organizations and 2.2 million worksite employees, processing greater than $57 billion in payroll each year. Visit our website to learn more about how PrismHR can help your business be more profitable and productive. http://www.prismhr.comPrismHR is rapidly growing. To view and apply for all of our available positions, visit: http://www.prismhr.com/careers

PrismHR

• Assist client users with software application questions and issues
• Resolve support requests
• Troubleshoot issues
• Replicate scenarios for developers
• Conduct in-house testing of software
• Train customers on system components
• Interact with clients to provide information and resolutions
• Follow up and make calls when necessary
• Maintain client and employee information confidentiality
• Stay current with system information and updates
• Assist QA department in product testing
• Contribute to written documentation
• Provide occasional training for internal and external employees

Application Support Analyst, PEO/ASO

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions.
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.

IT Support Intern

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting customers through their journey
• Help and guide customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

We provide trained, full time offshore employees to handle manual tasks for campaign management, design and reporting. We help marketing teams focus on brand, strategy and results, leaving their manual, repetitive, implementation work to a qualified Growth Assistant.

GrowthAssistant

• Submit prior authorization requests to insurance companies for patients
• Document patient insurance information in a structured format
• Assist in delivering and tracking small project deliverables in a dedicated workstream
• Support CX and customer onboarding tasks
• Ad hoc administrative tasks as needed

Prior Authorization Specialist - Helpdesk App Experience

We are KOSTAL Group, a global, independent family-owned company based in Germany which develops and manufactures technologically complex electronic and mechatronic products. We employ approximately 20.000 people at 46 locations in 21 countries, offering flexible, knowledgeable and customer-focused service.

The KOSTAL Group is divided into different Business Divisions: Automotive Electrical Systems, Industrial Electronics, Connectors and Test Technology (SOMA):

The division KOSTAL Automotive Electrical Systems is responsible for the development, production and distribution of components, modules and systems for the electrical, electronic and mechatronic technology in car bodies.

The Industrial Electronics division, develops innovative products for renewable energy generation and efficient energy use.

KOSTAL Connectors operates all over the world to develop, manufacture and distribute innovative connector systems for automotive and industrial applications.

Test Technology (SOMA) develops, manufactures and distributes test and automation systems for specific industries and products.


Impressum / Legal notice: https://www.kostal.com/en-gb/impressum

KOSTAL Group

• Support the users in our product development departments.
• Operating and installation of applications used in product development.
• Administration & configuration of the engineering applications according to the business needs.
• Monitoring the service and ensuring optimal quality and availability of the application environment.
• Administration of a platform for data exchange with our customers and suppliers.
• Incident handling & offering of standard services to the users.

Junior IT Engineering Service Specialist

Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation. Headquartered in US with deep imprints in LATAM, APAC, EUROPE/CIS & MIDDLE EAST & AFRICA.     Nityo is powered by 21,000+ employees across 40+ countries serving enterprises across industries like Banking, Insurance, Finance, FMCG, Hi-Tech start-ups, Government enterprises, Pharmaceuticals, Oil & Gas, Agriculture and more.Through Nityo's services division, we have empowered numerous brands in optimising cost through Managed Services as well as outsourcing model.Our spectrum of services are broad, deep and structured around Nityo’s unique “RIG” framework; Run, Innovate and Grow.Nityo's portfolio as well as partner companies offer a unique mix of solution's ranging from Digital Lending platforms, Anti-money laundering solutions, AI/ML Based Chat Bots, Secret Management Platform, Enterprise Content Management Solutions, Tech Skill Assessment platform, Location Intelligence Solution, Call Center Automation Platform, Performance Management Platform , Cloud Migration and more. Nityo is trusted by over 3000+ Enterprises across various industries including Standard Chartered Bank, DBS, Prudential, UOB, Singapore Airlines, Telekom Malaysia, BNY Mellon, Watson's, Honeywell, Lazada, Gojek, Sony, HP, Singapore Tourism Board,Lexis Nexis and Sinarmas.

Nityo Infotech

• IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team. • Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps) • Provide input to design requirements associated with client platform future roadmap • Provide user guidance for client designated mobile/web applications as requested • Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps. • Perform functional testing and documentation to support the readiness of new solutions • Provide basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc. Mobile Device Software Operating Systems from multiple vendors such as iOS & Android • Manage trouble tickets using the client designated corporate ticketing system (ServiceNow) • Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems. • Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures. • Update & Create knowledge base and work instruction documentation • Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.

IT Support Specialist

Degreed is the lifelong learning and skill-building platform for one in three Fortune 50 companies. We bring together broad development options spanning self-directed learning to long-term deep skilling to required training so organizations can continuously meet strategic goals and evolve quickly as the business demands. With Degreed, your people are able to own their upward mobility through learning experiences personalized to their expertise and interests. To learn even more, head over to http://degreed.com

Degreed

• Provide technical support to Degreed clients via phone, email, and/or chat platforms
• Diagnose and resolve routine technical software issues
• Track and document technical issues and resolutions
• Support client inquiries and analyze their needs
• Stay current with product updates and best practices
• Assist in onboarding new team members
• Work rotating weekend shifts as needed

Technical Support Specialist (French Speaking) - EMEA Remote

Flinks is the financial data layer powering the internet.  Trusted by hundreds of world-class companies, Flinks enables businesses to connect users' bank accounts, enrich their data, and utilize it to deliver better products. An award-winning company, Flinks has become the leader in financial data connectivity in Canada in just three years, and is well on its way to becoming a global leader. 

Flinks

• Develop, test and deploy software solutions
• Collaborate with cross-functional teams to define, design, and ship new features
• Participate in code and design reviews
• Troubleshoot and resolve issues
• Create technical documentation

Junior Help Desk Specialist - Spécialiste junior d'aide aux utilisateurs

Livara Health (formerly SpineZone) is a holistic, value-based musculoskeletal care solution for innovative healthcare payors and providers. By combining high-touch, multidisciplinary care teams, advanced technology, and seamless integration with local providers, Livara has delivered exceptional patient outcomes for over 15 years. When compared to traditional conservative treatment options, Livara’s patients require fewer surgeries, injections, and opioids. Livara partners with fully insured commercial and Medicare Advantage payors and providers, including AIM, Elevance, Scripps, and Providence St. Joseph Health, through flexible value-based payment arrangements, including assuming total cost of MSK care. With a 94 patient net promoter score, Livara is transforming MSK care.

Livara

• Updating patients and staff on the status of their support issues
• Logging all support issues and updating tickets
• Customer service skills to interact professionally and positively with employees and coworkers
• Managing our applications, and fielding issues that patients and staff are having with access and use of the application
• Answering all patient and staff questions surrounding usage of our applications
• Other relevant customer support tasks as needed

Help Desk Technician

Zeotap is the next-generation Customer Data Platform. It empowers brands to unify, enhance and activate customer data in a cookieless future, all while putting consumer privacy and compliance front-and-centre. Recognised by Gartner as a “Cool Vendor”, Zeotap works with over 80 of the world’s top 100 brands, including P&G, Nestlé and Virgin Media. It is also the founding member of ID+, a universal marketing ID initiative.

Zeotap

• You will closely work with our Engineering, Product, Sales and Customer Success teams to ensure that Zeotap is delivering the best in class service and support experience to our customers.
• You will learn how to provide support and be a trusted advisor to our customers and business teams, with focus on the German market.
• You will learn how to research, document and manage resolutions to technical, operational and implementation issues related to all Zeotap products in the CRM system and other project management tools.
• You will be responsible for escalating issues promptly with the highest quality based on industry standards and internal SOPs.
• You will help establish and document processes, and procedures; produce high-quality technical and functional documentation to be included within public/private knowledge base systems.
• You will work on creating monthly/weekly reports on operations metrics and product metrics for issues.

Working Student - IT Support with German m/f/d

PocketHealth is a patient-centric cloud platform that enables medical imaging providers across North America to share imaging records electronically with patients, instantly and securely. Since its launch in 2016, the platform has grown its functionality to enable direct sharing between hospitals and physicians, as well as instant DICOM retrieval and automated importing capability, creating a unified image management solution for their over 500 hospital and imaging clinic customers across North America. The company believes that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey.


Our mission is simple: change how hospitals, clinics and patients think about accessing personal health information. We envision a healthcare system where security and patient accessibility complement each other, and our flagship solution, PocketHealth, is proving this reality in hundreds of institutions every day.

PocketHealth

• Technical Support Specialist role
• Provide technical support and handle urgent escalation from patients or providers in a production environment
• Work closely with all stakeholders including customers, account managers, technical services, and the management team
• Troubleshooting experts
• Cross-functional work with Engineering, Support, and other teams
• Trusted source of PACS / DICOM knowledge
• Fast-paced and dynamic environment

Technical Support Specialist (Remote - Canada)

Brands and advertisers turn to us when they need to create the superior word, card and casual games or reach the millions of people that play those games.Publishers turn to us when they want to drive engagement, loyalty and additional revenue by adding a fully managed gaming portal to their web properties.We’re privately held (aka stable and reasonable about growth), founder-led (aka passionate about our craft) and we consistently rank as a “Best Place to Work” (aka not your typical games company).

Arkadium

•Provide assistance and support for incoming queries and issues related to technical problems;
•Respond to queries with the problems, issues, and questions reported through the support channel;
•Respond to email and text messages for users seeking help;
•Track requests and issues in the enterprise ticketing system and asset database redirecting problems to the correct departments;
•Coordinate efforts with other departments to address issues that have been opened or reported by customers that should be solved by other departments;
•Properly escalate unresolved queries to the next level of support;

Junior Helpdesk Specialist

Varsity Tutors, a Nerdy Company, is the leading curated platform for live online learning benefiting both learners and experts. We have built a comprehensive online learning destination that enables the delivery of scaled high-quality live expertise for learners of all ages across thousands of subjects and multiple learning formats through the application of technology and AI. Nerdy, the parent company of Varsity Tutors, completed a business combination with TPG Pace Tech Opportunities in September 2021 and became a public company listed on the New York Stock Exchange under the ticker symbol "NRDY” with a $1.7 billion market valuation. Read more about Nerdy here: https://www.nerdy.com/

Varsity Tutors, a Nerdy Company

• The IT Technical Support Specialist is primarily focused on supporting all company employees. This includes assisting in designing, analyzing, implementing and monitoring information systems that optimize organizational efficiency. Their duties also include overseeing the lifecycle of an employee’s accounts and application assignments, as well as helping with cybersecurity threats and data privacy requests.
• Processing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees.
• Installing and configuring new technology as it relates to employee productivity
• Providing assistance to company staff with technology-related issues via slack, video conferencing and email such as: understanding the issue and its cause solving the problem explaining the problem to the staff member translating technical information where appropriate
• Writing reports on the status of all software in the company
• Implementing and assisting on the rollout of new applications
• Creating easy to follow “how-to” documentation
• Setting up access for new employees and assisting in all account-related issues
• Deprovisioning access for separated employees
• Addressing privacy related requests related to data deletion
• Help maintain/draft documentation where needed
• Collaborate with all members of the Varsity Tutors’ team through team meetings, peer to peer guidance and feedback
• Consulting with management and or other departments as required
• Participate in on-call rotation for technical emergencies

Founded in 2015, 4DS Corp. is a NY based multi-asset logistics and e-commerce organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, and more. 

4DS Corp

• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

Technical Support Specialist

DataVisor is a leading AI-Powered fraud and risk management platform that enables organizations to respond to fast-evolving cyber attacks and mitigate risks as they happen in real time.  Our mission is to protect large consumer facing enterprises protect their business and their customers from digital threats and restore trust and safety online. DataVisor is venture-backed by New View Capital and Sequoia and is Series- C funded. It is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe. 

DataVisor

•Provide fast-paced product support to full portfolio of DataVisor clients via our support ticketing system
•Ability to triage support requests to in an effective manner to ensure request prioritization is maintained
•Help monitor and manage internal alerts and dashboards in relation to client health; including but not limited to QPS, latency, and data stream issues
•Work closely with engineering teams on any product bugs or system issues that require their support
•Give clear explanation both internally and externally when a support issue is reported, with clear context and reporting of steps already taken
•Work closely with product teams to understand our full suite of products and become an expert on their usability and application
•Ability to analyze and track recurring support issues and trends to provide feedback on product enhancements and training
•Understand our system architecture and technical integration with different clients and their use cases

Technical Support Specialist - US/Canada

Hinge Health is pioneering the world’s most patient-centered Digital Musculoskeletal (MSK) Clinic™. Four in five employers and 90% of health plans with a digital MSK solution have chosen Hinge Health. Hinge Health reduces MSK pain, opioid use, and surgeries by pairing advanced wearable sensors and computer vision technology with a comprehensive Clinical Care Team with doctors of physical therapy, physicians, board-certified health coaches, and more. Hinge Health’s Digital MSK Clinic is connected with 750,000+ in-person providers and enables real-time interventions for proven medical claims reduction. 

Available to millions of members, Hinge Health is the #1 Digital MSK Clinic with 750+ health plans and employers customers, including Boeing, Salesforce, and US Foods. Hinge Health has raised $826M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more. We’re hiring! Join us at hingehealth.com/careers

Hinge Health

As a French speaking Associate Technical Support Rep, your focus will be to help new French & English speaking Program Members get started and current ones get quick, efficient support -- developing strong, positive relationships with Hinge Health. You must be an excellent communicator, hard-working, organized, possess a willingness to learn, and be comfortable handling multiple tasks such as Phone Calls & Emails simultaneously. A Member’s needs are constantly top-of-mind for you and remaining collaborative, agile and efficient in a fast paced start-up environment, are the keys to success and progression in this role.

Associate Technical Support Specialist, French Speaking

The IT Technical Support Specialist is primarily focused on supporting all Varsity Tutors LLC employees. This includes assisting in designing, analyzing, implementing and monitoring information systems that optimize organizational efficiency. Their duties also include overseeing the lifecycle of an employee’s accounts and application assignments, as well as helping with cybersecurity threats and data privacy requests.

IT Support Specialist - Brazil

IT Support Specialist - Argentina

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Remote Junior IT Support Jobs

Search 27 jobs from 13 companies hiring remote junior it support technicians.

Junior IT Support Specialist

Touch Support, Inc. & SNF Back Office

Junior IT Support Specialist

Touch Support, Inc. & SNF Back Office

Application Support Analyst, PEO/ASO

PrismHR

IT Support Intern

Touch Support, Inc. & SNF Back Office

Junior IT Support Specialist

Touch Support, Inc. & SNF Back Office

Prior Authorization Specialist - Helpdesk App Experience

GrowthAssistant

Junior IT Engineering Service Specialist

KOSTAL Group

IT Support Specialist

Nityo Infotech

Technical Support Specialist (French Speaking) - EMEA Remote

Degreed

Help Desk Technician

Livara

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