Technical Customer Support

Job not on LinkedIn

🕒 August 4

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Provide first-line technical support for Fluke Reliability software applications in Microsoft and web-based environments • Respond to customer inquiries through phone, email, chat, and virtual meetings • Troubleshoot technical and product-related issues and guide customers toward timely resolutions • Research, analyze, and document customer-reported issues accurately • Communicate technical information clearly and professionally to customers with varying technical expertise • Collaborate with team members to deliver an outstanding customer experience • Manage multiple support requests while maintaining a high level of service and responsiveness • Develop expertise in Fluke Reliability products and contribute to continuous improvement of support processes and customer satisfaction

🎯 Requirements

• Strong problem-solving and analytical skills • Mechanical aptitude and interest in technology-related troubleshooting • Excellent verbal and written communication skills • Ability to explain technical concepts clearly and in a customer-friendly manner • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment • Ability to work independently and collaboratively • Commitment to exceptional customer service • Bachelor's degree or equivalent combination of education and relevant experience preferred • Previous experience in customer support, technical support, help desk, or customer service preferred • Familiarity with databases or database concepts preferred • Experience with software applications in a SaaS or technology environment preferred

🏖️ Benefits

• Remote work flexibility within Brazil • Comprehensive onboarding and product training • Opportunities for career growth and internal mobility across multiple business functions • Collaborative and supportive team environment • Exposure to industry-leading reliability and maintenance software solutions • Ongoing learning and professional development opportunities • The opportunity to make a direct impact on customer success and satisfaction