Technical Customer Support

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🕒 June 29

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Provide front-line support for Fluke Reliability software products in a Microsoft and web-based environment • Assist customers, partners, and internal teams via phone, email, chat, and web meetings • Diagnose, troubleshoot, and clearly explain solutions to technical issues using strong analytical and problem-solving skills • Manage multiple tasks during customer interactions, including researching issues and accurately documenting cases • Collaborate closely with teammates to deliver a consistent, high-quality customer experience • View support challenges from the customer’s perspective and advocate for clear, effective solutions • Contribute to the Fluke Reliability knowledge base by creating or improving product documentation • Participate in software testing activities to help ensure new releases are ready for customers

🎯 Requirements

• Ability to communicate technical information clearly, both verbally and in writing • Strong problem-solving skills and attention to detail • Comfort working in a fast-paced environment with changing priorities • Ability to work independently while also collaborating effectively with a team • Proficiency in English (spoken and written) • Bachelor’s degree (or equivalent practical experience) (nice-to-have) • Customer service or technical support experience (nice-to-have) • Basic database knowledge or experience working with software applications (nice-to-have) • Mechanical aptitude or interest in industrial or technical environments (nice-to-have) • Spanish language skills (nice-to-have)

🏖️ Benefits

• A supportive, team-oriented environment that values learning and growth • Clear pathways for internal career advancement across multiple departments • Hands-on experience with industry-leading reliability software • Opportunities to build technical, customer-facing, and cross-functional skills • Training, knowledge-sharing, and mentorship from experienced team members • A workplace that values diversity, inclusion, and different perspectives