Customer Solutions Engineer

Job not on LinkedIn

🔥 2 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Serve as a flexible technical resource CSMs can bring into challenging or recurring account situations that a standard support case isn't built to resolve • Take on short-term, project-based technical engagements for customers without a dedicated TAM • Partner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine the right next step • Lead hands-on platform optimization, including configuration reviews, best-practices setup, and proactive tuning that prevents issues from recurring • Document session recaps and next steps in the CRM so recommendations are clear to the customer and visible to the broader team • Advise customers on underused contracted features and flag upsell or professional services/deployment opportunities where relevant • Recognize when a situation exceeds the role's scope and hand it to the Critical Situation Manager or Technical Support with a clear, documented hand-off • Surface patterns across engagements to Product, Engineering, and Customer Success to drive systemic improvement

🎯 Requirements

• 3+ years in a customer-facing technical role (email infrastructure, IT security/administration, engineering, or technical support) in enterprise SaaS or cybersecurity • Solid grounding in Abnormal's platform and configuration best practices, sufficient to work independently with customers without a senior technical resource in the room • Strong triage judgment; able to recognize quickly whether a situation calls for hands-on technical guidance or a more senior technical resource • Comfortable stepping into a customer relationship for a defined engagement and stepping back out; this is not a standing account-ownership role • Able to manage multiple concurrent, time-bound engagements across a broad book of business rather than a fixed set of named accounts • Excellent communication skills across technical and business stakeholders, including comfort presenting to senior customer stakeholders • Familiarity with email authentication/delivery protocols and cloud email platforms (Microsoft 365, Google Workspace) • Prior experience in a floating/pooled technical resource model (e.g., professional services, deployment, or solutions engineering)

🏖️ Benefits

• Pre-employment checks in line with prevailing legislation and Abnormal AI's security and privacy standards • Equal opportunity employment