Sales and Support Coordinator

Job not on LinkedIn

🔥 3 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smedley Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

SaaS

Smedley Group is a company that leverages F1 technology to provide rapid solutions to complex problems. They operate in the realm of desktop computing software products, focusing on innovative approaches to tackle challenges efficiently.

📋 Description

• Manage and monitor the customer support inbox, working toward a 24-hour response SLA • Respond to edge-case customer enquiries and resolve issues where possible • Monitor outstanding enquiries and follow-ups • Identify recurring customer questions and issues and share feedback with the wider team • Monitor the sales team's daily calling activity and help ensure targets are achieved • Track team performance and flag issues or gaps • Answer sales and customer support questions • Support correct processes and effective use of systems • Handle complex customer or sales queries • Monitor calls and provide guidance and feedback on sales technique and messaging • Provide customer-facing input into commercial decisions • Share customer feedback, trends and concerns with the commercial team • Help manage one-to-one customer communications about products, events, pricing and processes • Identify potential customer issues before they become wider problems • Train and onboard new starters • Support new team members • Maintain and improve sales and customer support processes • Keep internal guidance and documentation up to date • Identify and escalate customer or sales issues requiring additional support • Follow up on escalated issues to ensure resolution and customer response • Communicate relevant issues and trends to the wider team

🎯 Requirements

• Strong organisation and attention to detail • Excellent written and verbal communication skills • Confident working with and supporting a team • Comfortable monitoring targets and holding people accountable • Proactive approach to solving problems • Ability to manage multiple enquiries and priorities • Good judgement when deciding when to resolve an issue yourself and when to escalate it • Comfortable using CRM, sales and customer support systems • Previous experience in sales, customer support, sales administration or a similar role is desirable

🏖️ Benefits

• Inclusive workplace culture supporting diversity and respect • Opportunities for career growth and development as the business scales