Connectivity Specialist, Service Delivery

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Own and drive end-to-end delivery of telecommunications and connectivity services • Coordinate delivery of DIA, EPL, Internet services, NIDs, public cloud direct-connects, wireless LTE, and dark fiber • Manage the circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance • Manage simultaneous single-site and complex multi-site connectivity deployments • Serve as primary customer contact during circuit delivery with proactive updates and clear expectations • Collaborate with Network Deployment Engineers, Project Managers, Carrier Management, Data Center Operations, carriers, dark fiber providers, Remote Hands teams, and field technicians • Coordinate and oversee on-site technician work, hardware installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting • Provide scope, site details, and installation instructions to carriers and third-party technicians • Track carrier milestones including site surveys, local loop provisioning, cross-connects, testing, and service activation • Schedule on-site activities involving carrier technicians, field dispatch, customer access, Remote Hands, and data center meet-me rooms or cross-connects • Manage MACD requests for existing circuits and connectivity services • Triage and route repair, billing, and service inquiries • Maintain accurate, auditable circuit records, milestones, notes, and documentation • Identify risks, delays, and dependencies and drive resolutions • Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling procedures • Improve delivery processes, time-to-install, and customer outcomes • Handle administrative and documentation tasks supporting delivery, reporting, and billing readiness • Perform additional duties as assigned

🎯 Requirements

• Bachelor's degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery • 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams • Familiarity with routers, switches, NIDs, and SD-WAN appliances • Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, Internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes • Familiarity with delivery SLAs, standard installation intervals, and service activation timelines • Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations • Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook • ServiceNow experience is a plus • SharePoint, IRA, Remote Hands coordination, field technician dispatch and oversight, ISP/OSP construction, carrier last-mile ordering and provisioning, and AWS or other public/private cloud provider experience preferred • Strong customer-facing communication skills • Excellent organizational skills and attention to detail • Ability to manage multiple concurrent deployments in a time-sensitive, high-volume environment • Ability to work outside normal business hours when required • Ability to work independently and collaborate effectively across teams • Must be legally eligible to work in the United States without visa sponsorship • Ability to perform each essential function satisfactorily

🏖️ Benefits

• Full-time remote work • Professional growth opportunities • Reasonable accommodation for qualified individuals with disabilities