Platform Lead, Recovery Services Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Support and maintain recovery systems and services critical to customer business continuity • Execute recovery procedures and provide services for disaster recovery activities • Identify infrastructure and platform bottlenecks and analyze complex issues • Improve operational efficiencies and restore times to shorten customer RTOs • Manage queues, resources, escalations, and shift turnover • Act as the single point of contact for complex incidents and technical escalations • Lead the technical bridge for the assigned platform and provide timely management updates • Mentor the team by identifying skill gaps, implementing training plans, and facilitating training sessions • Collaborate with Architects to identify systemic issues, procedural gaps, and solutions • Review technical recovery procedures before recovery or test events • Research and propose innovative solutions supporting customer recovery objectives • Own incidents, resolve highly complex issues, and manage work queues with clear ticket updates • Follow escalation procedures and proactively escalate resource issues to an on-duty Manager • Facilitate shift turnover meetings • Follow company ethics, values, data handling agreements, policies, privacy practices, compliance training, and acknowledgements • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s or University degree in Engineering, Computer Science, Information Technology, or related field of study or equivalent years of work experience required • Advanced degree preferred • 12+ years of technical recovery technology experience in a role involving direct customer contact • 5+ years of industry experience in recovery technology design or engineering roles in a large, complex service provider environment preferred • Technical certification(s) in at least one relevant Platform or Recovery Technology required • Highest-level proficiency in Windows, VMWare, Backup, and Cloud platforms • Deep expertise in TCP/IP, network technologies, and Cloud platforms; ability to use diagnostic tools • Subject matter expertise in the majority of relevant recovery technologies and applications • Aptitude for learning and incorporating new skills and technologies • Ability to independently engage customers, vendors, and peers • Proven ability to lead, train, and mentor global team members • Operational experience with SAN, Fiber Channel, NAS, or external disk storage arrays required • Infrastructure automation techniques required • Previous experience with disaster recovery exercises required • Willingness to accommodate additional hours or varying shift types under a 24 x 7 global operating model • Excellent interpersonal, written, and verbal communication skills • Must be legally eligible to work in an assigned country without visa sponsorship