Cloud Operations Engineer II

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 10%

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Manage all aspects of 11:11’s cloud compute systems • Optimize, implement, and maintain cloud-based systems • Perform capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations • Own and be accountable for assigned cloud compute systems responsibilities • Act as an escalation engineer for customer problems • Participate in the engineering on-call rotation after hours • Provide escalation support to Level I Cloud Operations Engineers • Manage cluster compute capacity, including hosts, CPU, and memory • Develop, track, and report KPIs associated with cloud system capacity, including CPU, memory, and storage • Provide accurate, timely, and professional responses to escalated customer support tickets • Follow 11:11 Systems best practices for cloud compute systems management • Deliver superior customer service and maintain professional relationships • Collaborate supportively with colleagues in accordance with the company’s Code of Business Ethics and Company Values • Handle company data and information according to company agreements, procedures, and policies • Review and follow company policies and guidelines, including data privacy practices and compliance requirements • Perform additional duties as assigned • Report to the Manager of Cloud Operations

🎯 Requirements

• Bachelor’s degree in technical discipline or an equivalent years of work experience required • 4+ years recent experience as a technical, hands-on, enterprise VMware administrator • VMware VCP or VCAP certification preferred • Extensive knowledge and experience using VMware management tools, including vCenter, vCloud Director, VMware Configuration Manager, and NSX preferred • Experience with backup and disaster recovery solutions such as Veeam and Zerto preferred • Understanding of cloud-based infrastructure services, such as BaaS, IaaS, and DRaaS • Experience working with global data center environments • Must be legally eligible to work in the United States without visa sponsorship • Ability to perform each essential function satisfactorily • Must comply with company data handling agreements, work procedures, policies, data privacy practices, annual compliance training certification, and policy acknowledgements

🏖️ Benefits

• Participation in engineering on-call rotation after hours • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions