Connectivity Specialist – Service Delivery

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Own and drive end-to-end delivery of telecommunications and connectivity services for customers • Coordinate delivery of DIA, EPL, internet services, NIDs, public cloud direct-connects, wireless LTE, and dark fiber • Manage the circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance • Manage simultaneous connectivity deployments, from single-site installations to complex multi-site rollouts • Serve as primary customer contact during circuit delivery with proactive communication and status updates • Collaborate with network deployment engineers, project managers, carrier management, data center operations, carriers, vendors, remote hands teams, and field technicians • Schedule and oversee on-site technicians performing hardware installation, circuit turn-up, testing, cross-connect verification, and troubleshooting • Provide scope, site details, and installation instructions to carrier and third-party technicians • Track carrier milestones including site surveys, local loop provisioning, cross-connects, testing, and service activation • Coordinate customer access, remote hands, field dispatch, and data center meet-me room or cross-connect work • Manage MACD requests for existing circuits and connectivity services • Triage and route repair, billing, and service inquiries • Maintain complete, accurate, and auditable circuit records, milestones, notes, and documentation • Identify risks, delays, and dependencies and drive resolution • Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling procedures • Improve delivery processes, time-to-install, and customer outcomes • Handle administrative, documentation, reporting, and billing-readiness tasks • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery • 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams • Familiarity with routers, switches, NIDs, and SD-WAN appliances • Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes • Familiarity with delivery SLAs, standard installation intervals, and service activation timelines • Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations • Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook • ServiceNow experience is a plus • SharePoint, IRA, remote hands coordination, field technician dispatch and oversight, ISP/OSP construction exposure, carrier last-mile ordering and provisioning, and AWS or other public/private cloud provider experience preferred • Strong customer-facing communication skills • Excellent organization and attention to detail; ability to manage multiple concurrent deployments • Ability to work in a time-sensitive, high-volume environment, sometimes outside normal business hours • Ability to work independently while collaborating effectively across teams • Must be legally eligible to work in the United States without visa sponsorship • Ability to perform each essential function satisfactorily; reasonable accommodation may be provided for qualified individuals with disabilities

🏖️ Benefits

• Full-time remote work • Professional growth opportunities • Reasonable accommodation for qualified individuals with disabilities