Connectivity Specialist, Service Delivery

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Coordinate and manage delivery of telecommunications services and circuits to customer locations • Own the end-to-end circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance • Manage simultaneous connectivity deployments from single-site installs to complex multi-site rollouts • Serve as primary customer contact during circuit delivery and provide status updates • Collaborate with Network Deployment Engineers, Project Managers, Carrier Management, Data Center Operations, carriers, vendors, Remote Hands teams, and field technicians • Coordinate and oversee field technicians performing hardware installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting • Track carrier milestones including site surveys, local loop provisioning, cross-connects, circuit testing, and activation • Schedule on-site activities involving carrier technicians, field dispatch, customer access, remote hands, and data center meet-me rooms • Manage MACD requests for existing circuits and connectivity services • Triage and route repair, billing, and service inquiries • Maintain complete and auditable circuit records, milestones, notes, and documentation • Identify risks, delays, and dependencies and drive resolution • Contribute to delivery-process improvements and improve time-to-install and customer outcomes • Handle administrative and documentation tasks supporting delivery, reporting, and billing readiness • Follow company data-handling, privacy, compliance, and policy requirements • Perform additional duties as assigned

🎯 Requirements

• Bachelor's degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery • 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams • Familiarity with routers, switches, NIDs, and SD-WAN appliances • Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL Ethernet services, internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes • Familiarity with delivery SLAs, standard installation intervals, and service activation timelines • Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations • Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook • Strong customer-facing communication skills • Highly organized with excellent attention to detail and ability to manage multiple concurrent deployments • Comfortable working in a time-sensitive, high-volume delivery environment, sometimes outside normal business hours • Able to work independently while collaborating effectively across teams • Must be legally eligible to work in the United States without visa sponsorship