Network Operations Engineer

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Assist with configuring, installing, maintaining, and upgrading Fortinet, Cisco, and Palo Alto next-generation firewall devices • Support customer-facing networks and assist senior engineers with network expansion, hardware refresh, and connectivity solution efforts • Implement system and network configurations according to corporate security policies and best practices • Support SD-WAN, MPLS, wired and wireless Layer 2/Layer 3 connectivity, firewalls, routers, switches, and load balancers • Manage Cradlepoint wireless edge devices through Ericsson NetCloud Manager, including onboarding, provisioning, configuration groups, firmware upgrades, and licensing tracking • Provide break/fix and change-management support for Cradlepoint deployments, including LTE/5G troubleshooting, carrier issues, RMAs, and configuration changes • Provide multilayer technical support to customers through Network Operations Center services • Review and resolve potentially service-impacting anomalies, escalating when necessary • Own complex customer issues through resolution and escalate to senior engineering resources • Liaise with customers, vendors, and third-party providers to troubleshoot issues • Track issues accurately in the ticketing system and provide timely customer updates • Obtain and maintain technical certifications • Follow company ethics, values, data-handling agreements, policies, privacy practices, compliance training, and policy acknowledgements • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s or University degree in a related field, or equivalent 5+ years of related work experience • Hands-on network troubleshooting using OSI model knowledge, debug commands, packet captures, routing, and path analysis • Configuration and troubleshooting experience with Cisco ASA/Firepower and Cisco Secure Firewall Management Center • Experience with Fortinet FortiGate firewalls, Fortinet access points, and Fortinet switches • Experience with Cisco routers and switches; Cisco Nexus exposure preferred • Familiarity with Juniper EX/QFX switches, routers, and SRX firewalls • Familiarity with Palo Alto firewalls and Panorama • Experience troubleshooting SD-WAN, including FortiGate SD-WAN implementations • Experience configuring, deploying, and troubleshooting Cradlepoint routers and Ericsson NetCloud Manager, including LTE/5G connectivity • Working knowledge of BGP and OSPF with hands-on troubleshooting; IS-IS exposure is a plus • Load balancer familiarity; F5 LTM/GTM experience preferred • VMware NSX-V and NSX-T exposure is a plus • Working knowledge of MPLS concepts and troubleshooting • Strong Layer 2 and Layer 3 troubleshooting experience • AWS networking services exposure is a plus, including VPC, Transit Gateway, VPN, Direct Connect, Security Groups, and NACLs • Cloudflare services exposure is a plus, including DNS, CDN, WAF, DDoS protection, Zero Trust/Access, and Tunnel • Strong customer service skills and ability to explain technical issues to technical and non-technical stakeholders • Strong analytical and problem-solving skills, with ownership of incidents through resolution in a 24/7 operations environment • Ability to collaborate across shifts and time zones and share knowledge with peers • Learning agility and adaptability • Relevant certifications such as Cisco CCNA/CCNP, Fortinet NSE, Palo Alto PCNSE, or Cradlepoint certifications preferred but not required • Must be legally eligible to work in the assigned country without visa sponsorship • Ability to work extended periods using a computer, keyboard, mouse, office software, and communication tools • Ability to participate in frequent virtual meetings and communicate clearly in written and verbal form • Ability to work occasional evenings, nights, weekends, or holidays to support 24/7 operations

🏖️ Benefits

• Full-time remote work arrangement • Opportunity to obtain and maintain technical certifications • Reasonable accommodation for qualified individuals with disabilities • Exposure to and work with global network infrastructure and technology solutions