Network Operations Engineer

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🔥 55 minutes ago

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Assist with configuration, installation, maintenance, and upgrades of Fortinet, Cisco, and Palo Alto next-generation firewalls • Support customer-facing networks and assist senior engineers with network expansion, hardware refresh, and connectivity solutions • Implement system and network configurations according to corporate security policies and best practices • Support SD-WAN, MPLS, Layer 2 and Layer 3 wired/wireless connectivity, firewalls, routers, switches, and load balancers • Manage Cradlepoint wireless edge devices through Ericsson NetCloud Manager, including onboarding, provisioning, configuration groups, firmware upgrades, and licensing tracking • Provide break/fix support and change management for Cradlepoint deployments, including LTE/5G troubleshooting, RMAs, and configuration changes • Provide multi-layered technical support to customers through the Network Operations Center • Review and resolve potentially service-impacting anomalies and escalate when necessary • Own complex customer issues through resolution • Liaise with customers, vendors, and third-party providers to troubleshoot issues • Track issues in the ticketing system and provide timely customer updates • Obtain and maintain technical certifications • Follow company ethics, values, data-handling procedures, privacy practices, policies, and compliance requirements • Perform additional duties as assigned

🎯 Requirements

• Bachelor's or University degree in a related field, or equivalent 5+ years of related work experience • Hands-on network troubleshooting using OSI model knowledge, debug commands, packet captures, routing, and path analysis • Experience configuring and troubleshooting Cisco ASA/Firepower, Cisco Secure Firewall Management Center, Fortinet FortiGate, Fortinet Access Points, and Fortinet Switches • Experience with Cisco routers and switches; Cisco Nexus exposure preferred • Familiarity with Juniper EX/QFX switches, routers, and SRX firewalls • Familiarity with Palo Alto firewalls and Panorama • Experience supporting and troubleshooting SD-WAN, including FortiGate SD-WAN • Experience configuring, deploying, and troubleshooting Cradlepoint routers and wireless WAN solutions through Ericsson NetCloud Manager, including LTE/5G connectivity • Working knowledge and hands-on troubleshooting of BGP and OSPF; IS-IS exposure a plus • Load balancer familiarity a plus; F5 LTM/GTM experience preferred • VMware NSX-V and NSX-T exposure a plus • Working knowledge of MPLS concepts and troubleshooting • Strong Layer 2 and Layer 3 troubleshooting experience • AWS networking services exposure a plus, including VPC, Transit Gateway, VPN, Direct Connect, Security Groups, and NACLs • Cloudflare services exposure a plus, including DNS, CDN, WAF, DDoS protection, Zero Trust/Access, and Tunnel • Strong customer service skills and ability to explain technical issues to technical and non-technical stakeholders • Strong analytical and problem-solving skills, with incident ownership through resolution in a 24/7 operations environment • Ability to collaborate across shifts and time zones and share knowledge with peers • Learning agility and adaptability • Industry certifications such as Cisco CCNA/CCNP, Fortinet NSE, Palo Alto PCNSE, or Cradlepoint certifications preferred but not required • Must be legally eligible to work in the assigned country without visa sponsorship • Ability to work extended periods using a computer, keyboard, mouse, office software, and communication tools • Ability to participate in frequent virtual meetings and communicate clearly in written and verbal form • Ability to work occasional evenings, nights, weekends, or holidays for 24/7 operations support

🏖️ Benefits

• Full-time remote work • Opportunity to obtain and maintain technical certifications • Reasonable accommodation for qualified individuals with disabilities • Exposure to and development with network, cloud, security, and connectivity technologies