Platform Lead, Recovery Services Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Collaborate with Operations Managers and Platform Leads to support and maintain recovery systems and services critical to customer business continuity • Execute recovery procedures and provide disaster recovery services • Identify infrastructure and platform bottlenecks and analyze complex issues to improve operational efficiency and restore times • Manage queues, resources, escalations, and shift turnover • Act as the single point of contact for complex incidents and technical escalations • Lead technical bridges and provide timely management updates • Mentor the team by identifying skill gaps, implementing training plans, and facilitating training sessions • Work with Architects to identify systemic issues and procedural gaps and recommend solutions • Review technical recovery procedures before recovery or test events • Research and propose innovative solutions supporting customer recovery objectives • Own incidents, resolve highly complex issues, and maintain clear ticket updates • Follow escalation procedures and proactively escalate resource issues to the on-duty Manager • Facilitate shift turnover meetings • Follow company ethics, values, data-handling agreements, policies, privacy practices, compliance training, and acknowledgements • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s or University degree in Engineering, Computer Science, Information Technology, or related field of study or equivalent years of work experience required • Advanced degree preferred • 12+ years of technical recovery technology experience in a role involving direct customer contact • 5+ years of industry experience in recovery technology design or engineering roles in a large, complex service provider environment preferred • Technical certification(s) in at least one relevant Platform or Recovery Technology required • Highest-level proficiency in Windows, VMware, backup, and cloud platforms • Deep expertise in TCP/IP, network technologies, and cloud platforms; ability to use diagnostic tools • Subject matter expertise in most relevant recovery technologies and applications • Ability to learn and incorporate new skills and technologies • Ability to independently engage customers, vendors, and peers • Ability to lead, train, and mentor global team members • Operational experience with SAN, Fibre Channel, NAS, or external disk storage arrays required • Infrastructure automation techniques required • Previous experience with disaster recovery exercises required • Willingness to accommodate additional hours or varying shifts under a 24x7 global operating model • Excellent interpersonal, written, and verbal communication skills • Must be legally eligible to work in an assigned country without visa sponsorship