Customer Success Advocate

🔥 0 minutes ago

🌲 North Carolina, Texas, +1 more states – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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1-800 CONTACTS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🏭 Manufacturing

🛍️ eCommerce

⚕️ Healthcare Insurance

Manufacturing • eCommerce • Healthcare Insurance

1-800 CONTACTS is a company that sells contact lenses directly to consumers. They offer an extensive range of contact lens brands and types through their online platform, making it convenient for customers to order and receive their lenses without visiting a traditional brick-and-mortar store. The company is known for its customer service and competitive pricing. They provide vision care solutions that are easily accessible, aiming to simplify the process of purchasing contact lenses.

📋 Description

• Handle inbound sales and service calls; no cold calling required • Offer thoughtful advice to help customers get the most value from contact lens purchases • Engage proactively with managers and teams through one-on-ones, team meetings, and chats • Deliver exceptional customer service in a fast-paced, changing environment • Identify and resolve customer issues quickly and make decisions in the moment • Maintain performance metrics including revenue per call, quality, availability, and dependability • Represent the company's Big Hearted, Unconventional, Tenacious, and Better Together values in every call, chat, and interaction

🎯 Requirements

• 2-3 years minimum customer service experience • Inbound sales and Contact Center experience a plus! • A goal-getter mentality, always striving to crush metrics and share our amazing products with customers • A fun, friendly personality that loves connecting with customers in unexpected and engaging ways • Reliable internet connection with speeds of 20 mbps download and 10 mbps upload, or better • Computer literacy skills with the ability to type at least 40 wpm • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Positive, driven and solution-oriented mentality • Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah • Availability for afternoon/evening shifts, including one required weekend shift each week • Full-time availability of 40 hours/week • Mandatory 100% attendance during the 3-week training period, Monday-Friday, 10 AM-5 PM MST

🏖️ Benefits

• $15/hour + bonus potential up to $6/hour • Monthly performance bonuses for those who qualify • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • A safe, respectful, and inclusive work environment • Amazing medical, dental, and vision coverage • 401(k) match • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses • Remote work from approved states