Senior Director of Implementation

🔥 3 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $192k - $288k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Report to the Vice President, Customer Success • Set the strategic and operational direction for 1Password’s implementation and professional services function • Lead a team serving SMB, Commercial, and Enterprise customers • Help customers adopt 1Password successfully, improve time to value, and achieve measurable outcomes • Define and execute the strategic vision for implementation and professional services • Launch and evolve scalable services offerings • Lead, coach, and grow Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists • Establish scalable playbooks, frameworks, and processes to improve onboarding, implementation quality, customer adoption, and time to value • Partner with Sales, Customer Success, Product, Marketing, and Operations across pre-sale activities and implementation • Oversee delivery to ensure projects meet scope, timeline, quality, and outcome expectations • Monitor project health, capacity, utilization, customer outcomes, and improvement opportunities through data and reporting • Serve as an escalation point for complex implementation challenges • Lead change initiatives that strengthen team effectiveness and customer results

🎯 Requirements

• 10+ years of experience in professional services, customer onboarding, or implementation • At least 5 years in a leadership role • Experience in cybersecurity and Software as a Service (SaaS) environments • Strong background in technical implementations, systems, infrastructure, and integrations for complex customers • Experience in implementation, professional services, solutions architecture, or technical account management environments • Experience scaling onboarding and implementation programs across SMB, Commercial, and Enterprise segments • Experience building capacity-planning models and using utilization, delivery performance, and other KPIs to guide decisions • Strategic thinking and willingness to engage directly in complex customer situations, team challenges, and operational details • Ability to influence senior leaders and cross-functional partners through clear communication, sound judgment, data, and understanding of customer and business needs • Must already be legally authorized to work in the United States or Canada; no work authorization, relocation assistance, or sponsorship/transferring of a visa offered • Successful applicants must complete a background check

🏖️ Benefits

• Health benefits • Dental benefits • 401(k) (USA) / RRSP (Canada) • Generous paid time off • Equity grant / RSU program • Incentive programs, where applicable • Maternity and parental leave top-up programs • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • In-person onboarding in Toronto for all go-to-market roles • Occasional travel to department offsites, quarterly meetings, and customer events • Accommodation available upon request during recruitment

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