Staff Technical Account Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $143k - $207k / year

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Help customers realize long-term value from their investment through implementation, adoption, and ongoing technical guidance • Support complex customer environments • Advise on identity, access, device trust, and Software as a Service (SaaS) security • Shape scalable practices that advance 1Password’s mission • Own complex post-sale technical relationships from onboarding through adoption and renewal • Lead technical implementations, including integrations, configuration, and security reviews • Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes • Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value • Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams • Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics • Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges • Use AI to work smarter, move faster, anticipate customer needs, and drive growth

🎯 Requirements

• 8+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant • Experience ideally in a SaaS or Business-to-Business (B2B) security environment • Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments • Strong communication, storytelling, and demonstration skills • Ability to translate technical concepts into clear business value • Experience with identity technologies and protocols, including Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM) • Experience with security frameworks such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR) • Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, Docker, Kubernetes, and command-line interfaces • Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate effectively across functions • Preferred experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, and advising customers on evolving artificial intelligence (AI) technologies • Must already be legally authorized to work in the countries listed in the job posting; 1Password will not offer work authorization, relocation assistance, or sponsorship/transferring of a visa • Successful applicants must complete a background check

🏖️ Benefits

• Immediate participation in 1Password's benefits program, including health and dental benefits • 401(k) • Generous paid time off • Equity grant • Incentive programs, where applicable • Maternity and parental leave top-up programs • Competitive health benefits • Generous PTO policy • RSU program for most employees • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • Occasional travel to department-wide offsites, quarterly department meetings, and periodic customer events • In-person onboarding in Toronto for go-to-market roles