Technical Services Manager – Softlines

Job not on LinkedIn

🔥 1 minute ago

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $90k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bureau Veritas Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1828

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Bureau Veritas Group is a global leader in testing, inspection, and certification services. With a mission to shape a world of trust, the company serves 400,000 clients across 140 countries, ensuring that various industries meet quality, health, safety, and environmental standards. Bureau Veritas is committed to providing innovative services that enhance safety, improve efficiency, and support sustainable development.

📋 Description

• Provide technical, client, and business-line support for the Americas region and global business line • Support technical services, strategy, new product development, global processes, capacity planning, and technical governance • Identify opportunities for new products and revenue through service expansion and development • Monitor, develop, and manage technical aspects of globally executed regulatory services for Americas customers • Provide technical opinions, interpretations, and recommendations to clients and colleagues • Maintain and improve internal quality systems and technical service processes • Respond to technical inquiries accurately and within 4-, 8-, and 24-hour turnaround targets • Draft and develop SOPs, methods, work instructions, and standard interpretation practices • Develop and conduct technical training for internal and external audiences • Monitor regulations, industry standards, customer trends, and service opportunities • Resolve regional technical issues and support continuous improvement processes • Develop technical marketing content and support client projects, RFPs, and service integration • Build relationships with industry leaders, organizations, and governmental agencies • Lead implementation of new, repackaged, and expanded technical services • Ensure accurate and consistent testing methodologies across the Americas region • Monitor audits and correlation programs and provide technical guidance for accurate test results • Assist with complaint investigations, resolutions, and alignment of testing capacity with sales and marketing plans

🎯 Requirements

• Bachelor's degree in a related field required • Minimum of two years of experience with customer services and/or direct customer interface • More than 10 years of relevant experience in the assigned service line or related discipline required • 5 years of relevant experience in marketing, product development or business development required • Extensive knowledge of applicable areas of expertise, concepts, processes, and equipment • Ability to interpret regulations and standards • Strong math skills and working knowledge of statistical procedures • Medium to high proficiency in Microsoft Office Suite, Lotus Notes and statistical packages • Familiarity with laboratory instrumentation and equipment • Excellent oral and written communication skills, including presentation delivery • Ability to travel up to 20% of the time in the USA, with limited international travel • Ability to work under pressure, handle crisis situations, and balance multiple tasks • Highly developed organizational and interpersonal skills • Ability to work independently and in a team environment