Customer Service Representative

🕒 May 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 62%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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2Modern

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

Retail

2Modern is a leading retailer of modern furniture, lighting, and home decor founded by Greg Finney in 2003. Independently grown, 2Modern continues to be guided by passion for authentic design.

📋 Description

• Serve as the primary point of contact for 2Modern customers throughout the post-purchase experience • Handle order status inquiries, delivery coordination, returns, damages, vendor follow-up, and related issues • Communicate with customers by email, phone, and chat in a warm, precise, and composed tone • Research orders, track shipments, and follow up proactively with carriers and vendors • Process damage claims, return authorizations, and order cancellations accurately and efficiently • Exercise discretion and sound judgment when providing flexible resolutions within policy • Document customer interactions and manage tickets in Zendesk • Coordinate with logistics and operations teams • Protect customer relationships and uphold 2Modern's elevated brand standard

🎯 Requirements

• Experience in luxury retail, hospitality, or concierge environments with elevated service standards; this is a primary criterion • Demonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor environment • Comfort navigating Zendesk, Shopify, or comparable platforms • Naturally elevated, warm, precise, and composed communication style • Sound judgment when applying flexibility within policy • Ability to manage multiple open issues simultaneously • Problem-solving orientation • Genuine interest in design, home furnishings, or the trade and design industry • Availability for a full-time, 40-hour-per-week Monday–Friday schedule from 11AM to 7:30PM Pacific • Resume, hourly rate or salary expectations, available start date, and three references required to apply

🏖️ Benefits

• Full-time employment • Remote work • 40 hours per week • Standard Monday–Friday shift, 11AM to 7:30PM Pacific • Immediate start