Customer Success Manager

🕒 September 17

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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3YOURMIND

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

3YOURMIND is a company that offers software solutions for on-demand manufacturing, utilizing AI-powered technology to identify parts and streamline production processes. Their platform enables businesses to automate ordering and part production, contributing to more resilient and sustainable supply chains by reducing operational costs and improving efficiency. With a focus on decentralized operations, 3YOURMIND serves a diverse range of enterprises, enhancing their manufacturing capabilities through intelligent workflows and data integration.

📋 Description

• Understand North American customers' operational needs and translate them into tailored software solutions • Partner with customers throughout their lifecycle to optimize their processes • Provide technical support for North American clients • Assist the sales team with technical software demonstrations and pre-sales technical discussions • Engage with clients and internal stakeholders from project kickoff to successful closure • Ensure deliverables meet technical and operational scope • Gather detailed technical requirements • Scope project activities, define timelines, and estimate activity durations • Partner with engineering and product teams to translate customer feedback into product enhancements and technical proposals • Assist with management of US GovCloud instances • Report directly to the Senior Technical Project Manager for North America

🎯 Requirements

• US Citizenship is required due to US GovCloud access and security requirements • BS degree in Engineering, Computer Science, or a related field preferred, or equivalent practical experience • 5+ years of experience in technical application support, customer success, or project management delivering software solutions to enterprise customers • Experience operating within the defense and security sector • Broad engineering foundation in design, simulation, scanning, and conventional manufacturing processes • Familiarity with Additive Manufacturing (AM) software and workflows is a plus • Experience with software implementation and systems deployment • Experience with standard agile/traditional project management tools • Excellent communication, presentation, and client-facing skills • Proactive, solution-oriented mindset • Limited travel required

🏖️ Benefits

• 100% remote work company with flexible working hours • 20 days of Paid Time Off (PTO) • All US federal holidays and major holiday eves • Remote work setup allowance • Annual company retreats • Team-building events • Decision-making freedom and ownership of projects • Work at the forefront of digital manufacturing, defense technology, and industrial innovation

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