Customer Success Manager – Compliance

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAI360

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

SAI360 is a company that specializes in governance, risk, and compliance (GRC) solutions. It provides innovative software and training designed to help organizations gain a comprehensive view of risks, making informed decisions to manage threats and seize opportunities. SAI360 offers a centralized platform with integrated modules for ethics and compliance training, enabling businesses to effectively manage risk, foster an ethical culture, and simplify the navigation of complex regulatory landscapes. With a global workforce and tailored solutions, SAI360 serves industries such as banking, healthcare, manufacturing, and more, ensuring compliance and security across various sectors.

📋 Description

• Manage assigned customer relationships and ensure the highest level of service • Drive adoption, engagement, and satisfaction with SAI360 products and services through proactive customer engagement and structured touchpoints • Become an expert in SAI360 products and educate customers on product capabilities, benefits, and best practices • Develop and maintain cross-functional relationships within SAI360, with partners, and with other key stakeholders • Understand customer Ethics & Compliance business requirements and recommend continual program improvements • Serve as the primary point of contact for service delivery and customer training • Liaise between customers and internal departments for issue resolution and escalation management • Assist customers with Ethics & Compliance program strategies, curriculum development, communications, and implementation plans • Manage customer programs through ongoing collaboration and operational reviews • Ensure proper onboarding, delivery, adoption, and utilization of purchased products and services • Champion customer requests and advocate for customer priorities in product and service planning • Build long-term customer relationships through strategic communication and issue resolution • Track and report customer initiatives in Salesforce and monitor program utilization • Coordinate with internal teams to deliver customer solutions according to agreed scope and timelines • Partner with Account Managers to support renewals and identify upsell and cross-sell opportunities • Participate in ongoing customer operational reviews • Help retain and support at-risk customer accounts • Travel to priority customer locations for relationship building, gap analyses, program usage reviews, and value-focused discussions, approximately 10% travel • Complete additional projects and responsibilities as assigned

🎯 Requirements

• A degree from an accredited four-year college or university is strongly preferred but not required • 5+ years of experience in a consultative customer-facing role, preferably within technology or SaaS organizations • Knowledge or general understanding of Business Ethics and/or Governance, Risk, and Compliance (GRC) challenges and solutions within corporate environments • Experience working with Microsoft 365, Salesforce or other CRM platforms, Zendesk, and remote meeting tools such as Microsoft Teams and Zoom • Technical knowledge of SQL queries and Power BI is beneficial but not required • Excellent interpersonal, written, and verbal communication skills • Ability to present solutions and influence stakeholders with professionalism and credibility • Ability to work independently and collaboratively within a remote work environment • Proven ability to develop strong internal and external relationships that support seamless customer delivery • Customer-centric mindset with a strong commitment to customer success • Strategic thinker with strong account management skills • Positive attitude with a passion for innovation and continuous improvement • Self-starter with strong initiative, ownership, and accountability

🏖️ Benefits

• PTO leave • Quarterly wellness days • EAP program • Healthcare benefits • Bonus incentives • 401(k) match • Pet insurance • FSA account • Remote-first hiring strategy