Enterprise Customer Success Manager – Public Sector

🔥 2 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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👻 Ghost score 10%

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4M Analytics

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

4M Analytics is a pioneering software company that provides a digitized and up-to-date mapping solution for subsurface and above-ground utilities. Combining satellite imagery and artificial intelligence, it offers a reliable source of truth for stakeholders involved in engineering, construction, and infrastructure projects. Their technology scans and detects existing buried utilities, thereby assisting engineering firms, general contractors, and utility owners in planning, designing, and constructing various infrastructure projects such as highways, bridges, and pipelines.

📋 Description

• Build and maintain relationships with a dedicated portfolio of public sector customers • Own the full account lifecycle from onboarding through renewal • Navigate complex public sector organizational structures and build multi-threaded relationships • Lead change management as agencies adopt new ways of working • Develop and execute data-driven strategies to drive engagement, adoption, and long-term retention • Proactively mitigate account risk and position accounts for growth • Serve as the primary point of contact for escalations and ensure swift resolution • Identify expansion opportunities and partner with Sales, Marketing, and Product • Implement roadmap features aligned with customer needs and platform direction • Use data, BI tools, and AI to track customer health and usage • Apply data and AI to account planning and reporting to scale a high-touch approach • Advocate for customers internally and shape product improvements and best practices • Travel for in-person district visits, on-site training, stakeholder meetings, and enterprise account engagement • Report directly to the Director of Customer Success

🎯 Requirements

• 4+ years’ experience as a Customer Success Manager • Experience with state and local governments • Understanding of agency structures across central offices, districts, and specialized units • Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts • Fluent with AI tools and demonstrated use of AI to work more efficiently as a Customer Success Manager • Skilled in BI tools and data analysis, with ability to derive actionable insights • Exceptional communication skills, including engagement with executive stakeholders • Willing and able to travel up to 80% for in-person customer engagement • Resourceful and adaptable, with strong ownership and accountability • Preferred: Experience with Departments of Transportation (DOTs), deep knowledge of their operations, and/or internal connections • Preferred: Expertise in project and change management frameworks, such as PMP or CM certification • Preferred: Consulting experience prior to entering the tech industry

🏖️ Benefits

• Competitive compensation package with expected OTE range of $160,000-$180,000 (base salary not specified) • Significant visibility and strategic alignment within the organization • Opportunity to shape product improvements and best practices • Opportunity to work with cross-functional teams and influence the future of utility data