Customer Success Specialist

🔥 19 minutes ago

🇺🇸 United States – Remote

💵 $60k - $75.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vontier

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚘 Automotive

⚡ Energy

🔧 Hardware

Automotive • Energy • Hardware

Vontier is a mobility technology company that powers convenience stores, fleet operators and auto repair shops with a broad portfolio of fueling and repair solutions. Its businesses include legacy and next-generation fueling equipment (Gilbarco Veeder-Root), EV charging and energy management (Driivz), alternative fuel refueling systems (ANGI), car wash technology (DRB), POS, payment and site automation (Invenco), and professional automotive tools and diagnostics (Matco Tools). Vontier provides connected hardware and software, multi-energy fueling platforms (traditional fuels, EV, CNG, RNG, hydrogen), data and analytics, and services to support customers' decarbonization and operational needs.

📋 Description

• Own and manage an assigned book of business, segment, or territory as the primary customer lifecycle contact • Build trusted relationships through proactive engagement and alignment with customer goals and outcomes • Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success • Manage renewals and retention activities and mitigate churn risk • Identify and execute upsell, cross-sell, and pricing-alignment opportunities with Sales • Manage Customer Health using the company methodology and develop success and action plans • Coordinate resolution of customer inquiries, escalations, and administrative requests • Advocate for customers by collaborating with Support, Services, Finance, Product, and Sales • Lead and participate in customer success initiatives, including success plans, business reviews, VoC, and engagement initiatives • Achieve targets related to churn, net revenue growth, ARR, adoption, and customer health • Contribute to continuous improvement, learning, and operational excellence

🎯 Requirements

• Preferred degree in administration, systems, or accounting fields • 3+ years’ experience in B2B Customer Account Management, Customer Success-Sales, or Project Management • Experience in a SaaS background • Experience using SAP, Salesforce, and ChurnZero • Experience driving customer value from products • Experience building and growing long-term customer relationships • Extensive experience managing multiple stakeholders • Experience in account revenue growth • Excellent verbal and written communication skills • Strong time management skills • High level of attention to detail • Methodical and disciplined approach to problem solving

🏖️ Benefits

• Medical, dental, vision, disability and life insurance • Family planning programs through Maven Clinic • Diabetes management support through Livongo • Women's health coverage • Adult and elder care support • Paid parental leave • 401(k) plan with matching company contributions • Paid time off up to 120 hours • 13 paid holidays, including 3 floating holidays, per year • Paid sick leave • Personal growth and continuous learning opportunities • Work-life balance • Inclusive and collaborative work environment