Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sumble

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🛍️ eCommerce

Technology • SaaS • eCommerce

Sumble is a technology company that enhances user experiences by utilizing cookies to streamline browsing, personalize content, and analyze website traffic. It ensures secure logins and compliance with user consent preferences, while also leveraging analytics to improve site performance and offer tailored advertisements. Their services aim to facilitate efficient navigation and feature utilization for visitors, making it a key player in the realm of user experience and web performance optimization.

📋 Description

• Manage a portfolio of B2B accounts as the primary point of contact and trusted advisor throughout the customer lifecycle • Build and maintain executive- and champion-level relationships • Deliver regular business reviews connecting product usage to customer outcomes and business value • Monitor account health signals and proactively intervene before risks escalate • Maintain accurate renewal-likelihood assessments across the portfolio • Develop and execute mitigation plans for at-risk accounts with Sales and leadership • Identify expansion opportunities, including new use cases, additional seats, and adjacent products • Partner with Account Executives on upsell and cross-sell motions • Build multi-threaded account relationships to reduce single-point-of-failure risk and uncover growth opportunities • Synthesize customer feedback into prioritized product insights for Product and Engineering • Advocate for customers in roadmap discussions, QBRs, and sprint reviews • Close the loop with customers when feedback influences product decisions

🎯 Requirements

• Experience in customer success, account management, or a related post-sales role in B2B SaaS or technology — ideally with some exposure to an early-stage or high-growth environment • Bias toward action and ability to iterate quickly • Scrappy and resourceful; able to create processes and workarounds without an established playbook • Exceptional attention to detail and strong CRM maintenance • Comfortable with ambiguity and change • Strong analytical mindset; able to analyze usage data, build account health models, and present findings clearly • Clear, confident written and verbal communication skills, including C-suite engagement • Ability to collaborate effectively across Sales, Product, Support, and Engineering

🏖️ Benefits

• Medical, dental, and vision (US) • 401k (US) • Target 4 weeks PTO