IT Support Specialist

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $73.6k - $103.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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6sense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 $200M Series E on 2022-01

Consulting • Logistics • Artificial Intelligence

6sense is a company specializing in Revenue AI™ solutions, particularly for B2B marketing and sales. The company offers a platform that identifies potential buyers who are ready to purchase, crafts personalized messages to engage them, and automatically qualifies and books meetings. 6sense uses advanced AI to predict buying stages, enrich contact and account data, and uncover buyer intent. Their platform integrates with existing technology investments and supports operations like account intelligence, audience building, and orchestration workflows. 6sense aims to improve marketing efficiency, increase pipeline, and boost revenue growth by revealing hidden buying signals and providing relevant data insights.

📋 Description

• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions • Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments • Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes • Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services • Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato • Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike • Maintain accurate asset inventory and device lifecycle management • Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices • Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency • Create and maintain documentation, knowledge articles, and standard operating procedures • Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events • Contribute to service quality, SLA performance, knowledge sharing, asset management accuracy, automation, and process improvement

🎯 Requirements

• 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing • Experience supporting macOS and Windows environments • Hands-on experience with Microsoft 365, Teams, Slack, and Zoom • Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA • Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms • Strong troubleshooting, communication, and customer service skills • Experience working in a fast-paced, remote-first environment • Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools • Interest in AI technologies such as Microsoft Copilot and Claude • Strong attention to detail, ownership, and a continuous improvement mindset • ITIL, Okta, Microsoft, Apple, or security-related certifications are bonus points

🏖️ Benefits

• Generous health insurance coverage • Life insurance • Disability insurance • 401K employer matching program • Paid holidays • Self-care days • Paid time off (PTO) • Paid parental leave • Stock options • Equipment and support for working and connecting with teams • Learning and development initiatives • LinkedIn Learning platform access • Quarterly wellness education sessions • Wellness days • ERG-hosted events