Principal Customer Success Manager – Strategic

🕒 April 1

🇺🇸 United States – Remote

💵 $143.5k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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6sense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🤖 Artificial Intelligence

🤝 B2B

💰 $200M Series E on 2022-01

Artificial Intelligence • B2B • Marketing

6sense is a company specializing in Revenue AI™ solutions, particularly for B2B marketing and sales. The company offers a platform that identifies potential buyers who are ready to purchase, crafts personalized messages to engage them, and automatically qualifies and books meetings. 6sense uses advanced AI to predict buying stages, enrich contact and account data, and uncover buyer intent. Their platform integrates with existing technology investments and supports operations like account intelligence, audience building, and orchestration workflows. 6sense aims to improve marketing efficiency, increase pipeline, and boost revenue growth by revealing hidden buying signals and providing relevant data insights.

📋 Description

• Managing a book of our largest, global strategic customers • Working closely with global Enterprise customers to understand their business goals and objectives, ensuring 6sense is being adopted into their teams’ daily workflow, generating positive ROI • Establishing strong relationships with decision-makers and key influencers within each account • Developing, executing, maintaining strategic account plans and QBRs to drive business value and ROI • Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate • Working closely with customer and internal teams to maintain visibility into product performance and customer feedback • Becoming an expert on the 6sense predictive engine • Partnering with a 6sense technical CSM and Program Managers to manage customer onboarding, product rollout and training • Advocating for customers’ product feature priorities internally within 6sense • Building customer advocates who will speak on behalf of 6sense as a reference and share success stories

🎯 Requirements

• 10+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company • 3+ years experience in high-touch Strategic or Enterprise Customer Success with a proven track record of meeting and exceeding targets • Experience working with global 1000 Enterprise customers with multiple stakeholders • Experience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI) • Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams • Experience negotiating renewals and identifying and driving upsell opportunities • Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media • Strong analytical and communications skills • BA/BS degree is required. Master’s degree is preferred • Ability to travel to customer site (~30%)

🏖️ Benefits

• Generous health insurance coverage • Life and disability insurance • 401K employer matching program • Paid holidays • Self-care days • Paid time off (PTO)