Principal Customer Success Manager – Strategic

🕒 3 days ago

🇺🇸 United States – Remote

💵 $126.4k - $185.4k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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6sense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🤖 Artificial Intelligence

🤝 B2B

💰 $200M Series E on 2022-01

Artificial Intelligence • B2B • Marketing

6sense is a company specializing in Revenue AI™ solutions, particularly for B2B marketing and sales. The company offers a platform that identifies potential buyers who are ready to purchase, crafts personalized messages to engage them, and automatically qualifies and books meetings. 6sense uses advanced AI to predict buying stages, enrich contact and account data, and uncover buyer intent. Their platform integrates with existing technology investments and supports operations like account intelligence, audience building, and orchestration workflows. 6sense aims to improve marketing efficiency, increase pipeline, and boost revenue growth by revealing hidden buying signals and providing relevant data insights.

📋 Description

• Execute and maintain strategic account plans and Quarterly Business Review (QBR) • Forecast, identify risk, and maintain a strong customer renewal rate and growth rate • Work closely with customer and internal teams to maintain visibility into product performance and customer feedback • Communicate and manage risk, proactively help resolve issues promptly while minimizing customer churn • Work closely with global enterprise customers to understand their business goals and objectives • Ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI • Become an expert on the 6Sense predictive engine • Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout, and training • Advocate for customers’ product feature priorities internally within 6Sense

🎯 Requirements

• Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field • Five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation • Developing strategies on assigned accounts to fully leverage technology solutions • High-touch Strategic or Enterprise Customer Success • Working with global enterprise and customers with multiple stakeholders • Managing success programs as the key advisor to global and regional customer organizations • Advising customers, including CxOs, on best use and adoption of SaaS platform for faster ROI • Working closely with B2B demand gen, marketing operations, sales operations, and analytics teams • Negotiating renewals and identifying and driving upsell opportunities • Leading projects from conception to closure, leveraging and influencing internal resources • Marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media

🏖️ Benefits

• Health insurance coverage • Life and disability insurance • 401K employer matching program • Paid holidays • Self-care days • Paid time off (PTO)