Senior UX Researcher – Medicaid and CHIP

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🔥 0 minutes ago

🏈 Alabama, Alaska, +43 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $125k - $155k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

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A1M Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🛡️ Insurance

🏛️ Government

Healthcare • Insurance • Government

A1M Solutions is a small, woman-owned business focused on enhancing government healthcare ecosystems through strategic design and policy implementation. With over 20 years of expertise in government programs, data, policy, and legislation, A1M Solutions addresses the social determinants of health by designing human-centered systems. The company prioritizes contracts that benefit underserved populations in the United States, including disadvantaged communities. A1M Solutions utilizes empathy, agile research, and digital service delivery to improve customer experiences and satisfaction through high-quality digital solutions that meet public needs. They offer services in digital and data consulting, specializing in transforming health access and delivery.

📋 Description

• Plan, design, and conduct user research that informs products, policy, content, and design • Lead complex or multi-stream research efforts informing program and contract strategy • Apply advanced qualitative and quantitative research methods to multifaceted research needs • Craft insights that shape product priorities and stakeholder alignment • Drive adoption of research findings across teams to influence roadmap decisions • Coach and mentor colleagues on user feedback, human behavior, research analysis, and actionable findings • Collaborate with policy subject-matter experts, designers, technology leads, developers, product managers, and data specialists • Influence strategic improvements to user experiences while prioritizing accessibility and scalability • Build connections across teams, projects, A1M, and clients to improve delivery • Identify risks and conflicts, manage up, and escalate when appropriate • Initiate and drive cross-disciplinary projects and provide information needed by other practices • Identify and respond to government requirements and policies affecting projects, including accessibility, PRA, FOIA, acquisition regulations, and security compliance • Represent A1M and project teams to government clients, including in challenging situations • Participate actively in client virtual meetings, including on camera

🎯 Requirements

• 8+ years of relevant professional experience • Prior experience working in government or government consulting at the local, state, or federal level • Demonstrated critical thinking about research processes and outcomes • Well-crafted research deliverables, such as reports or presentations • Experience facilitating research synthesis activities and generating insights and intervention opportunities • Experience identifying opportunities to introduce change and scale successful research efforts within organizations • Must work from the United States, including any US state, the District of Columbia, or US territories • Must have been a resident in the United States for 3 of the past 5 years • Cannot reside in New York state • Must already have legal authorization to work in the US and not require ongoing visa sponsorship • Must be a permanent US resident • Must complete a Public Trust background investigation, including SF85 or SF85P as applicable and fingerprinting • Must be flexible with working hours to accommodate partners primarily working Eastern Standard Time • Active participation in client virtual meetings, including being on camera, is essential • Preferred: experience with social-impact product teams or civic tech • Preferred: experience with distributed, cross-functional teams • Preferred: personal experience with government health and human services programs • Preferred: working knowledge of Medicare, ACA, MACRA, Medicaid, or CHIP • Preferred: familiarity with SAFe and agile methodologies • Preferred: college degree in Psychology, Information Science, Graphic Design, or a related field

🏖️ Benefits

• Medical, dental, and vision coverage • Life insurance, short-term disability, and optional voluntary benefits • 401(k) retirement benefits with employer matching • Four weeks of paid time off, seven company holidays, two personal days, and your birthday off • Paid volunteer time • Wellness reimbursements • Budgets to support training, development, travel, and office supply needs • Donations to a nonprofit of your choice upon hire and a few times throughout each year