Insurance Customer Service Representative

🔥 0 minutes ago

🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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AAA Northeast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

🛡️ Insurance

✈️ Travel

🚘 Automotive

Insurance • Travel • Automotive

AAA Northeast is a regional branch of the American Automobile Association (AAA), providing membership-based automotive, travel, insurance, and financial services to consumers across its territory. It offers 24/7 roadside assistance and towing, a network of approved auto repair shops, travel planning and discounts, home and auto insurance products, and financial services such as credit cards and identity-theft monitoring. AAA Northeast also advocates for motorists and road safety while delivering member discounts and travel resources like TripTik and Trip Canvas.

📋 Description

• Complete initial comprehensive Personal Lines insurance training • Service personal lines policies by answering customer questions and requests about coverages, discounts, registrations, and claims • Process policy transactions using various carrier systems • Recognize opportunities to upgrade insurance coverages and recommend appropriate services and products • Process discounts received through email or mail, applying effective dates and verifying documentation • Research premium differences and identify their causes • Obtain information from master files, selling agents, and insurance companies to resolve discrepancies • Contact insureds to explain premium differences • Exchange information with insurance companies, underwriters, banks, car dealers, and other parties to process insurance documents • Build and manage customer relationships and identify opportunities to improve service delivery • Adhere to AAA’s Five Diamond service standards when handling customer inquiries

🎯 Requirements

• High School Diploma or GED required • 1+ years of customer service experience required • Successful completion of CSR training required • Must obtain Personal Lines License within the first 30 days • Must pass the Personal Lines Insurance state exam within the first four weeks to maintain the role • Must have direct access to a modem and high-speed internet • Must have a quiet workspace free from distraction • Must work 2 of the following holidays: Juneteenth, Columbus Day, or Veterans Day • RI and NJ residents must complete applicable in-person background, fingerprinting, and criminal history checks after passing the state licensing exam • Must be available for the specified training and work schedules

🏖️ Benefits

• Career growth through ongoing world-class training and proven career paths • Medical coverage with employer contributions covering up to 93% of the premium cost • Dental and vision options • 6% company match on 401(k) retirement plan contributions • Contributions fully vested and made every pay period • 3 weeks’ vacation • 12 holidays • 8 sick days • 48 hours of volunteer time annually • Free AAA membership • Insurance discounts • Travel commission refund • Up to $625 in wellness incentives • Up to $6,000 in tuition reimbursement • Annual bonus opportunities • Additional monthly and/or quarterly incentive compensation for certain roles • Fully remote work arrangement