Support Specialist I

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $15 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Patterson Companies, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1877

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Patterson Companies, Inc. is a leading distributor and provider of products, technologies, services, and business solutions for the dental and animal health markets. The company has a comprehensive portfolio and distribution network, supported by a dedicated workforce, aimed at enhancing oral and animal health worldwide. Patterson serves customers across North America and the United Kingdom, offering expertise and support as a trusted partner in these markets.

📋 Description

• Respond to inbound and outbound customer calls providing technical support • Answer how-to questions and consult on workflow inquiries for software, services, peripheral devices, and equipment • Provide verbal guidance and use remote connections to customers' computers • Document inquiries, clarifying details, steps taken, resources used, resolution status, and next steps in CRM systems • Enter tickets as needed and complete appropriate follow-up actions • Provide positive customer engagement and experience • Utilize available resources and follow escalation channels, company procedures, and policies • Use provided equipment and resources to perform the job proficiently • Meet or exceed department performance metrics • Maintain technical proficiency through continued education • Communicate and escalate issues with customers, peers, and leadership • Follow department processes, procedures, workforce schedules, and time-management practices • Learn new skillsets aligned with evolving business needs • Perform other duties as assigned

🎯 Requirements

• High School Diploma or Equivalent • 1 year customer service experience • 1 year experience with customer relationship management, point of sale, or similar systems with basic troubleshooting • 2 years experience with practical application of Microsoft Operating Systems and Platforms, including Windows, Excel, Outlook, Word, and PowerPoint • Strong customer service orientation • Excellent written and verbal communication skills • Ability to multitask while troubleshooting, documenting, and engaging customers • Ability to type 50+ WPM • Ability to learn new systems, products, and applications quickly • Ability to follow guidelines, procedures, and problem-solving steps while using resources efficiently • Ability to manage time and adhere to schedules • Ability to work with customer data and prevent data loss through proper protocols • Demonstrated reliability through attendance and punctuality • Ability to communicate according to Patterson’s Code of Conduct and core values • Preferred: Associate’s Degree • Preferred: Technical certifications • Preferred: 2 years technical experience supporting software, computer hardware, networks, or other technical troubleshooting

🏖️ Benefits

• Full Medical, Dental, and Vision benefits • Integrated Wellness Program • 401(k) Match Retirement Savings Plan • Paid Time Off (PTO) • Holiday Pay & Floating Holidays • Volunteer Time Off (VTO) • Educational Assistance Program • Full Paid Parental and Adoption Leave • LifeWorks (Employee Assistance Program) • Patterson Perks Program • Competitive benefits • Unique incentive programs and rewards for eligible employees