Change Manager

🔥 0 minutes ago

🏈 Alabama, Arizona, +41 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $129.8k - $173.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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CSAA Insurance Group, a AAA Insurer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

CSAA Insurance Group is a leading insurance provider affiliated with AAA, offering a variety of insurance products including auto, home, and other coverage options tailored to meet the needs of its members across several states. The company prioritizes excellent customer service and convenience, providing online policies management, claims assistance, and resources for members to maximize their benefits. CSAA Insurance Group is committed to improving the insurance experience through user-friendly services and a strong emphasis on customer satisfaction.

📋 Description

• Lead and support change management efforts for initiatives across one or more departments • Develop and implement change management strategies and plans aligned with business objectives • Maximize employee adoption and anticipate downstream impacts across functions • Conduct impact assessments, partner analyses, and readiness assessments • Define people-specific objectives and key results supporting benefit realization • Execute change strategies and participant engagement with increasing independence • Collaborate with project managers to integrate change management activities into project plans • Design and deliver communication and training plans • Coach and support leaders in their change leadership roles • Identify and manage anticipated resistance and develop mitigation tactics • Track and report change management effectiveness and adoption metrics • Ensure compliance with CSAA IG change management guidelines, including ADKAR, Prosci, and Proxima for key critical initiatives • Design, develop, and implement User Acceptance Testing strategy and plans when needed

🎯 Requirements

• Minimum 8 years relevant experience • BA/BS degree or equivalent combination of education and experience • Deep knowledge and proven application of change management processes and tools, including team member analysis and management, impact assessment, sponsorship engagement, change strategy, and change story development for complex, large-scale change initiatives • Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data • Excellent facilitation skills and knowledge of effective group dynamics concepts and processes • Excellent working knowledge and application of training and communications methodologies and guidelines • Strong working knowledge of project management and other lifecycle methodologies • Strong ability to influence at the department/division level and across different layers of leadership • Strong skills in sponsorship coaching and alignment, resistance management, and behavior change • Substantial insurance business knowledge or shared services/consulting functions • Prosci certification or equivalent change management training preferred • MA degree or equivalent combination of education and experience preferred • Ability to travel as needed for the role, including divisional/team meetings and other in-person meetings • Must have authorization to work indefinitely in the US • CSAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

🏖️ Benefits

• Annual bonus eligibility for most roles • 401(k) with a company match • Career growth and development opportunities • Leaders and mentors supporting development opportunities and long-term success • Remote-first flexible workplace • Flexibility to work from various locations including CSAA offices • Inclusive and welcoming workplace • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations • Annual discretionary bonus through the Annual Incentive Plan (AIP), up to 12% of eligible pay