Bilingual Full-Time Customer Service Representative – Emergency Roadside Service

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Provide superior customer service during every member interaction • Respond to a high volume of emergency roadside service requests in a call center environment • Take inbound phone calls for emergency roadside service • Ensure members are in a safe location while determining their overall needs • Assist members with flat tires, fuel deliveries, mechanical breakdowns, and tow requests • Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road • Review and analyze member accounts to identify products and services that benefit members • Ensure members take full advantage of memberships, benefits, and available discounts • Exceed performance metrics by following the detailed call intake process and efficiently handling calls • Maintain accurate records and represent the Customer Care Department professionally • Complete full-time paid virtual training beginning Thursday, October 8, 2026 • Work assigned afternoon, evening, weekend, and potentially holiday shifts

🎯 Requirements

• High school diploma or equivalent • Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products • Must be bilingual and fluent in Spanish and English • 6 months of customer service experience • Ability to provide customer service professionally and de-escalate situations • Ability to accurately input information using a PC keyboard • Ability to navigate a PC and/or automated processing system • Ability to read and comprehend Customer Care service tools • Ability to perform mathematical calculations including addition, subtraction, and percentages • Telephone etiquette • Basic computer skills • Ability to operate and navigate a laptop or PC while using multiple applications, including Internet, Google Maps, email, and company applications • Knowledge of North American geographical relationships • Knowledge of road condition reporting terminology • Strong communication, interpersonal, written communication, and listening skills • Ability to accurately enter information on a personal computer • Ability to identify and resolve customer service issues or transfer them to the appropriate customer advocate • Ability to maintain accurate records • Ability to understand, read, and reconcile payment history • Ability to read maps and use travel-related tools • Preferred: college-level coursework in Business, Marketing, Geography, or a related field and/or applicable professional/technical certification courses • Preferred experience in a call center environment, remote work, customer service, promoting ACG products and services, and cross-selling/up-selling products

🏖️ Benefits

• Shift premiums for evening periods and weekends • Weekly subsidy for individuals with bilingual fluency who take language line calls • Medical plans with multiple coverage options, including HSA eligibility • Prescription drug coverage • Dental and vision benefits • Employee Assistance Program • Company-paid basic life insurance • Optional supplemental life insurance and dependent coverage • Short-term and long-term disability coverage • Critical illness, accident, and pet insurance options • 401(k) plan with company match and additional company contribution • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options • Accrual-based Paid Time Off (PTO) • 10 company-paid holidays annually for full-time employees • 1 mental health day, 2 floating holidays and 1 volunteer day • Paid parental, bereavement, jury duty, and military leave • Tuition assistance up to $5,250 annually; 80% covered by ACG • Professional certification support with 100% reimbursement for eligible programs • Career development and advancement opportunities • Complimentary AAA membership with roadside assistance and travel discounts • Adoption assistance program • Voluntary overtime opportunities