Customer Support Representative

🔥 13 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gabb Wireless

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📡 Telecommunications

🔧 Hardware

🧘 Wellness

💰 Debt Financing on 2022-03

Telecommunications • Hardware • Wellness

Gabb Wireless is a company dedicated to providing safe mobile communication devices for children and teenagers. They offer smartphones and smartwatches designed to keep kids connected without the risks associated with the internet, social media, or other distracting apps. Gabb Wireless devices are known for their comprehensive parental controls, ensuring a safe and worry-free experience for both parents and children. In addition to communication features, these devices also support music and other child-friendly functionalities.

📋 Description

• Answer customer questions via calls and chats about products, accounts, orders, and more • Guide customers through technical troubleshooting steps • Provide empathetic and enthusiastic customer support • Share insights and feedback to improve products, services, and support processes • Collaborate with team members and contribute to a positive work environment • Maintain a deep understanding of Gabb products and services as they evolve

🎯 Requirements

• 1+ year(s) of experience in customer service • Prior experience in a contact center, preferably for a technology product or service preferred • Basic technical skills and ability to quickly learn new software, devices, and systems • Exceptional communication skills and ability to actively listen • Strong problem-solving and troubleshooting skills • Enthusiastic, can-do attitude • Must reside in Utah

🏖️ Benefits

• Generous PTO • Remote-first schedules • Generously covered insurance premiums (up to 100% based on tenure) • 401(k) plan with employer match • Room for career growth • Energetic and collaborative company culture • Pet insurance • Paid time to give to the community • Quarterly performance bonus opportunity