Change Manager

Job not on LinkedIn

🔥 1 minute ago

🏈 Alabama, Arizona, +40 more states – Remote

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💵 $129.8k - $173.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of AAA

AAA

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Lead and support change management efforts for initiatives across one or more departments • Develop and implement change management strategies and plans aligned with business objectives • Maximize employee adoption and anticipate downstream impacts across functions • Conduct impact assessments, partner analyses, and readiness assessments • Define people-specific objectives and key results to support benefit realization • Execute change strategies and participant engagement with increasing independence • Collaborate with project managers to integrate change management activities into project plans • Design and deliver communication and training plans • Coach and support leaders in fulfilling change leadership roles • Identify and manage anticipated resistance and develop mitigation tactics • Track and report change management effectiveness and adoption metrics • Ensure compliance with CSAA IG change management guidelines, including ADKAR, Prosci, and Proxima for key critical initiatives • Design, develop, and implement User Acceptance Testing strategy and plans when needed

🎯 Requirements

• Minimum 8 years relevant experience • BA/BS degree or equivalent combination of education and experience • Deep knowledge and proven application of change management processes and tools, including team member analysis and management, impact assessment, sponsorship engagement, change strategy, and change story development for complex, large-scale change initiatives • Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data • Excellent facilitation skills and knowledge of effective group dynamics concepts and processes • Excellent working knowledge and application of training and communications methodologies and guidelines • Strong working knowledge of project management and other lifecycle methodologies • Strong ability to influence at the department/division level and across different layers of leadership • Strong skills in sponsorship coaching and alignment, resistance management, and behavior change • Substantial insurance business knowledge or shared services/consulting functions • Prosci certification or equivalent change management training preferred • MA degree or equivalent combination of education and experience preferred • Ability to travel as needed for the role, including divisional/team meetings and other in-person meetings • Applicants must have authorization to work indefinitely in the United States • CSAA does not provide visa sponsorship; applicants must not require immigration support

🏖️ Benefits

• Annual bonus eligibility for most roles • 401(k) with a company match • Career growth and development opportunities • Flexible Workplace and remote-first culture • Home-Flex roles, working primarily from home with flexibility to work from various locations including CSAA offices • Inclusive and welcoming workplace • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations • Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 12% of eligible pay

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