Customer Service Representative – Emergency Roadside Service

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Provide superior customer service during every member interaction • Respond to a high volume of emergency roadside service requests in a call center environment • Take inbound calls for flat tires, fuel deliveries, mechanical breakdowns, and tow requests • Ensure members are in a safe location and determine their needs • Gather information and provide solutions to get members back on the road • Analyze member accounts to identify products and services that benefit members • Review memberships, benefits, and available discounts • Exceed performance metrics by following the detailed call intake process • Work efficiently through calls in a timely manner • Maintain accurate records • Represent the Customer Care Department professionally and positively

🎯 Requirements

• High school diploma or equivalent • Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products • 6 months of customer service experience • Professional customer service and de-escalation experience • Ability to accurately input information using a PC keyboard • Ability to navigate a PC and/or automated processing system • Ability to read and comprehend Customer Care service tools • Ability to perform mathematical calculations, including addition, subtraction, and percentages • Telephone etiquette • Basic computer skills • Ability to navigate a laptop or PC while using multiple applications, including the Internet, Google Maps, email, and company applications • Knowledge of North American geographical relationships • Knowledge of road condition reporting terminology • Strong communication, interpersonal, written communication, and listening skills • Ability to identify and resolve customer service issues or transfer them appropriately • Ability to maintain accurate records • Ability to understand, read, and reconcile payment history • Ability to read maps and use travel-related tools • Irregular hours, various shifts, weekends, and/or holidays • Background and drug screen required upon offer of employment

🏖️ Benefits

• Shift premiums for evening periods and weekends • Medical plans with multiple coverage options, including HSA eligibility • Prescription drug coverage • Dental and vision benefits • Employee Assistance Program • Company-paid basic life insurance • Optional supplemental life insurance and dependent coverage • Short-term and long-term disability coverage • Critical illness, accident, and pet insurance options • 401(k) plan with company match and additional company contribution • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options • Paid Time Off (PTO) • 10 company-paid holidays annually for full-time employees • 1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees • Paid parental, bereavement, jury duty, and military leave • Tuition assistance up to $5,250 annually • Professional certification support with 100% reimbursement for eligible programs • Career development and advancement opportunities • Complimentary AAA membership with roadside assistance and travel discounts • Adoption assistance program • Voluntary overtime opportunities