Customer Service Representative, Insurance

Job not on LinkedIn

🔥 22 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Answer inbound calls and assist members with questions about insurance policies and AAA memberships • Deliver personalized, proactive solutions and recommend valuable products and services • Engage with members using strong communication and a friendly, problem-solving mindset • Think quickly and critically to resolve issues in a non-scripted environment • Navigate multiple systems and tools while actively listening and multitasking • Maintain a positive, can-do attitude in a fast-paced and evolving environment • Participate in ongoing coaching and development to enhance performance • Complete a 100% virtual training program lasting approximately four months • Work full-time post-training shifts scheduled Monday–Friday and every Saturday, with one weekday off each week

🎯 Requirements

• Prior customer service experience; recent call center experience preferred • Spanish fluency is a plus • Excellent written, verbal, and listening communication skills • Ability to multitask and navigate computer systems in real time • Flexible, “can-do” mindset and willingness to adapt to change • High school diploma or GED • Ability to pass a background check and drug screening • Must reside within the State of Ohio • Dedicated, quiet workspace without interruptions • Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hot spots • Modem/router in the same room as computer equipment • Minimum internet speed of 50–100 Mbps download and 10 Mbps upload • Demonstrated ability to uphold productivity and confidentiality in a remote setting • Regular attendance in virtual team meetings and training sessions • Availability during standard business hours and flexibility for possible shift adjustments

🏖️ Benefits

• Bilingual fluency differential: additional $1.00/hour for English/Spanish fluency • Comprehensive benefits package • Growth & advancement opportunities • Company-provided computer • Partial internet reimbursement • Health coverage for medical, dental, and vision • 401(k) saving plans with company match • Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts on membership, insurance, travel, entertainment, services, and more