Senior Casualty Adjuster

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Handle moderate to high complexity claims involving material damage, property and/or liability lines of insurance • Conduct phone and/or field investigations to determine liability and damages • Attend and participate in legal proceedings as needed • Identify and obtain statements from insureds, claimants and witnesses • Communicate with insureds, claimants and other individuals • Explain benefits, coverages, fault and the claims process verbally or in writing • Address moderate complexity coverage issues • Evaluate and determine claim values using property, bodily injury and liability data • Negotiate within settlement authority to resolve first- and third-party claims • Update database production reports and document claim files using company systems including CACS, HUON, HOC and Guidewire • Control expenses within areas of responsibility • Verify and interpret coverage and resolve policy applicability issues • Coordinate with internal and external departments • Respond quickly to customer needs and problems • Independently resolve claims within authority level

🎯 Requirements

• Bachelor's degree required, or equivalent combination of education and experience • 7–9 years of prior claims handling experience preferred • 4–6 years of property, auto, casualty or relevant claims administration experience preferred • Comprehensive knowledge of claims administration best practices and procedures • Advanced knowledge of insurance, fault assessment, negligence and subrogation principles • Comprehensive understanding of building and vehicle repair procedures and third-party liability issues • Advanced knowledge of Microsoft Office suite, general computer software and claims software • Advanced organization and planning recognition skills • Advanced oral and written communication skills • Advanced interpersonal skills • Advanced leadership skills among peers • Proficiency and understanding of medical terminology and causality • Valid driver's license, acceptable Department of Motor Vehicles record and minimum liability insurance, issued by the state • Chartered Property Casualty Underwriter certification preferred • Associate in Claims certification preferred • An insurance/claims adjuster license may be required for claims administration in specific states • Occasional travel to business meetings or conferences (5%)

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plans with company match • Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)