Senior Customer Success Manager

🕒 May 14

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AB Tasty

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

☁️ SaaS

🤝 B2B

💰 $40M Series C on 2020-08

SaaS • B2B

AB Tasty is a SaaS company that provides web experimentation, A/B testing, personalization, and conversion-rate optimization tools for marketers and product teams. Founded in 2009, it offers a platform and analytics to help businesses test, measure, and personalize digital experiences across websites and apps, serving global B2B customers with a focus on driving customer experience and revenue growth.

📋 Description

• Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies. • Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding. • Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans. • Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value. • Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success. • Develop deep expertise across multiple products while staying informed on industry trends • Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks.

🎯 Requirements

• 4+ years client-facing SaaS or digital optimization managing enterprise accounts • Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset. • Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling you to provide tailored, strategic guidance. • Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works • Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset. • Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs. • Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration.

🏖️ Benefits

• Make a Real Impact: Directly influence our success and contribute to the company’s growth. • Ownership & Autonomy: We believe in trust, no micromanagement, just the freedom to excel. • International Culture: Collaborate with a diverse, global team across 8 countries. • Career Development: We offer vast opportunities for professional growth, education, and upward mobility. • Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.