Field Service Operations Manager – Data Center Division

🔥 2 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $119k - $190.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🏭 Manufacturing

🔧 Hardware

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Manufacturing • Hardware

ABB is a global technology and engineering company focused on electrification, industrial automation, and motion (electrical motors, drives, robotics and related systems). The company provides products, systems and services for electrification, power and automation across sectors such as buildings and infrastructure, industrial automation, marine and ports, oil & gas, and power generation, with an emphasis on energy efficiency and sustainable solutions.

📋 Description

• Run the day-to-day service activities for the Data Center Services Center of Excellence in ABB’s Electrification Services division for the United States. • Maintain accountability for day-to-day execution within the Data Center Service segment. • Develop the surge team for the Data Center segment and overall Field Services organization. • Improve service availability, quality, and customer experience across field service operations. • Develop, implement, and review field service strategy aligned with global business objectives. • Drive customer focus, urgency, and care in service interactions to support retention. • Drive continuous improvement, first-time-right execution, and KPI-based performance management. • Identify on-site opportunities to enhance customer operations and communicate them to account teams. • Lead operational excellence, risk management, and end-to-end service delivery. • Manage resource planning, workload balancing, and compliance with HSE standards and ABB Way requirements. • Oversee Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices. • Provide leadership, coaching, and development for Field Service Engineers/Technicians. • Collaborate across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement. • Report to the Director, Data Center Services Center of Excellence.

🎯 Requirements

• A Bachelor’s Degree in Engineering or Business or commensurate experience. • Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market • Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.). • Must be able to interpret and work from engineering drawings and technical specifications. • Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc. • Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations • Strong leadership, clear communication, teamwork, and a proven customer-focused mindset. • Willing to travel up to 50% of time • Candidates must already have a work authorization that would permit them to work for ABB in the US.

🏖️ Benefits

• Short-term incentive plan/annual bonus • Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation under a permissive time away policy for salaried exempt positions • Meaningful work, continuous learning, and support tailored to your goals

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