Senior Field Service Technician, Data Center CoE

🕒 June 25

🌪️ Kansas, Michigan, +3 more states – Remote

🌪️ Kansas – Remote 🚗 Michigan – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote 🍁 Vermont – Remote

💵 $46 - $65 / hour

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

🤝 B2B

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Hardware • B2B

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Lead on‑site customer engagement — Serve as ABB’s primary representative, ensuring strong communication, professionalism, and customer satisfaction. • Execute service work with urgency — Plan and deliver service tasks aligned with customer orders, quality standards, and first‑time‑right execution. • Identify system and operational improvements — Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points. • Communicate service opportunities — Capture and relay upgrade, service, and modernization opportunities to internal account teams. • Coordinate site preparation and subcontractors — Prepare job sites, support project teams, and oversee subcontractor activities. • Perform advanced field service tasks — Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods. • Ensure materials and equipment readiness — Prepare material lists and verify availability and quality of all required parts and tools. • Drive continuous improvement initiatives — Recommend and implement improvements to processes, products, and service delivery. • Complete technical documentation — Produce accurate reports, test records, and customer‑signed documentation for all assignments. • Provide technical consulting and mentorship — Act as a subject‑matter expert, coach colleagues, support certifications, and train customers. • Perform duties in Power Delivery & Electrification — Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems. • Champion safety and compliance — Uphold ABB’s safety culture, lead HSE practices, report hazards, and ensure proper PPE use.

🎯 Requirements

• Progressive electrical engineering experience — HS diploma/GED with 10+ years hands‑on experience; OR associate/trade certification with 8+ years; OR bachelor’s with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment. • Advanced electrical design expertise — Advanced theoretical experience across all aspects of electrical design. • Comprehensive code and standards knowledge — Strong knowledge of NEC, safety codes, regulations, and QA requirements. • Strong communication capabilities — Excellent oral and written communication skills for technical and non‑technical audiences. • Analytical and quality‑driven mindset — Proven ability to analyze issues, improve processes, and drive quality outcomes. • Cross‑functional collaboration — Able to work effectively with maintenance teams, engineering groups, and management stakeholders. • Leadership and project oversight — Project management or supervisory experience with demonstrated ability to lead and influence customers and peers. • Technical software proficiency — Skilled in MS Office, Google Suite, and project/issue‑tracking platforms such as BIM, Compass, CxAlloy, and Procore. • Preference will be given to candidates with experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), and relay testing/configuration (Siemens, ABB REX640/SSC600/REF615/REG615, SEL, Multilin), plus RTAC configuration. • Must be fluent in written and conversational English and currently authorized to work and live in the United States.

🏖️ Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • ABB provides 11 paid holidays • Vacation is provided based on years of service for hourly and non-exempt positions.