Associate Clinical Experience Analyst – Customer Service Representative

🔥 13 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $22 - $44 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Act as a clinical liaison for internal and external customers, addressing elevated inquiries • Facilitate elevation and documentation of Unsolicited Medical Inquiries across the product portfolio • Provide product-specific clinical training, including content creation and collaboration with training teams • Collaborate with laboratory and pathology teams to ensure accurate case resolution and process improvements • Monitor metrics for clinical inquiries and elevations and identify trends for corrective and preventative actions • Investigate escalations to identify process gaps and recommend retraining or workflow adjustments • Document all information according to standard operating procedures • Support the rare disease customer-facing team for PreventionGenetics

🎯 Requirements

• Bachelor’s Degree in a field related to essential duties; or Associate’s Degree and 2 years of relevant experience; or High School Diploma or GED and 4 years of relevant experience • Ability to work on a mobile device, tablet, or computer screen and/or perform typing for approximately 90% of a typical working day • Ability to work weekdays, nights and/or weekends and overtime as needed • Must accommodate Monday–Friday, 10:30am–7pm CST working hours/time zone • Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day) • Keyboard use greater than or equal to 50% of the workday

🏖️ Benefits

• Full-time employment • Monday–Friday standard shift • No travel required