Customer Support Specialist II

🔥 0 minutes ago

🌵 Arizona, California, +1 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🧀 Wisconsin – Remote

💵 $20 - $41 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Provide customer service to providers working with Abbott Cancer Diagnostics and the inside sales team • Answer incoming phone calls and place outbound calls as necessary • Respond to voicemail and email inquiries • Investigate and resolve issues for sales field, providers, and internal customers • Manage and resolve customer complaints and escalate high-priority issues to management • Identify process improvements and document new procedures • Provide external support to Alternate Channels of the business • Maintain current knowledge of sales policies, organizational structure, territory assignments, sales strategy, and initiatives • Work cross-functionally to triage issues for appropriate resolution • Support the Clinical Study team with order entry, issue resolution, and process improvement • Complete training activities including workflow practice, role plays, asynchronous learning modules, and assessments • Follow attendance guidelines, schedule adherence practices, company mission and values, and Quality Management System policies

🎯 Requirements

• High School Diploma or General Education Degree (GED) • 3+ years of customer service experience, preferably in an inbound/outbound contact center in the healthcare industry • 3+ years of experience working in a sales or customer service environment specialized in providing an exceptional customer experience • Must be 18 years of age or older • Authorization to work in the United States without sponsorship • Demonstrated ability to perform the Essential Duties of the position with or without accommodation • Excellent verbal and written English communication skills • Ability to accurately follow written and verbal instructions • Excellent problem-solving abilities • Strong organizational skills • Ability to communicate effectively and professionally with all levels of staff through verbal and written communications • Ability to work in a team environment and adapt to changing workload and circumstances • Ability to work on a computer and phone simultaneously • Ability to use a telephone through a headset • Associates degree in business administration or related field (preferred) • Knowledge of contact center technology (preferred) • Demonstrated strong attention to detail and focus on quality output (preferred) • Demonstrated knowledge of customer service principles and practices (preferred)