Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Envision Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

👥 B2C

🤝 B2B

Healthcare • B2C • B2B

Envision Healthcare is a leading national medical group of physicians and advanced practice providers delivering acute, perioperative, emergency and specialty clinical services across hospitals, ambulatory surgery centers and other care settings throughout the United States. The organization supports millions of patient encounters annually—including emergency department care, radiology reads, anesthesia cases and newborn deliveries—while partnering with health systems to improve clinical workflows, patient access, telehealth imaging, clinician wellbeing and operational performance.

📋 Description

• Serve as the primary contact for patients and attorneys regarding billing problems and questions • Handle incoming calls from patients and attorneys • Initiate collection of balances due on personal pay accounts according to department guidelines • Navigate billing software and the intranet to provide accurate answers • Work Patient Services’ daily legal and patient correspondence • Maintain familiarity with necessary client information • Correspond with collection agency representatives to resolve patient concerns • Understand and apply payor and state rules and regulations • Review Collection Status Change requests and correspond with patients about status changes • Work on internal projects • Perform other duties as assigned

🎯 Requirements

• High School diploma or GED required • One-year experience in a Customer Service environment preferred or equivalent experience of education and experience • Familiarity and proficiency with Patient Services department policies and procedures • Knowledge of medical insurance terminology • Knowledge of HIPPA requirements • Basic knowledge of Microsoft Office • Ability to learn quickly and meet department goals and deadlines • Strong attention to detail • Ability to organize, prioritize, and handle multiple tasks • Excellent telephone, oral, written, and interpersonal communication skills • Reliable, team-oriented, and pleasant • Must satisfy employment eligibility verification through E-Verify

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Healthcare FSA • Dependent Care FSA • Limited Healthcare FSA • Transportation and Parking FSAs • HSA • Paid time off (PTO), minimum 20 days and up to 25 days per calendar year • 9 observed holidays • Paid family leave • Benefits eligibility from day one for qualifying employees • Comprehensive benefits package