Customer Service Representative I

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $39k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Utica National Insurance Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1914

🛡️ Insurance

👥 B2C

🤝 B2B

Insurance • B2C • B2B

Utica National Insurance Group is a mutual insurance company providing personal and commercial property & casualty insurance, including auto, homeowners, renters, umbrella, motorcycle, boat, and specialized commercial coverages such as business owners policies, commercial auto, workers' compensation, and professional liability (agents' E&O). The company operates claims and customer service centers, supports agents through portals and risk management resources, and maintains regional offices and community/charitable programs. Utica emphasizes 24/7 claims support, safety and risk management guidance, and solutions for both individual consumers and businesses.

📋 Description

• Process new business, renewals, endorsements, and billing transactions according to established department policies and procedures • Communicate and collaborate with internal and external stakeholders when additional information is needed, ensuring timely processing • Maintain detailed policy documentation and update customer information as necessary • Rate endorsements and transactions for multiple lines of business • Develop and maintain positive customer relations • Coordinate with various functions within the company • Perform pre-underwriting tasks for policy transactions based on company processing procedures and underwriting guidelines, or complete preparatory work • Order required reports for new business, renewals, and endorsements, such as CLUE, MVR, SOCRECARD, and DADS • Maintain productivity and quality levels established by management • Perform all tasks with direction of supervisor • Perform other duties as assigned • Conform with all corporate policies and procedures

🎯 Requirements

• Associate’s degree preferred; insurance training or basic insurance courses desirable • Less than 2 years in an agency or insurance company preferred • Strong communication skills • Customer service skills • Problem-solving skills • Ability to maintain confidentiality • Professionalism • Adaptability • Ability to process insurance transactions according to established policies and procedures • Ability to communicate and collaborate with internal and external stakeholders • Ability to perform pre-underwriting tasks based on company processing procedures and underwriting guidelines • Ability to order reports such as CLUE, MVR, SOCRECARD, and DADS • Must conform with corporate policies and procedures

🏖️ Benefits

• Medical and Prescription Drug Benefit • Dental Benefit • Vision Benefit • Life Insurance and Disability Benefits • 401(k) Profit Sharing and Investment Plan, including annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results • Health Savings Account (HSA) • Flexible Spending Accounts • Tuition Assistance, Training, and Professional Designations • Company-Paid Family Leave • Adoption/Surrogacy Assistance Benefit • Voluntary Benefits: Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance • Student Loan Refinancing Services • Care.com Membership with Back-up Care, Senior Solutions • Business Travel Accident Insurance • Matching Gifts program • Paid Volunteer Day • Employee Referral Award Program • Wellness programs • Personal Insurance Discount • Full-time non-exempt, overtime-eligible position • Career advancement and challenging work opportunities