Telecom Customer Service Representative

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $24 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide technical assistance to U.S. Bank clients with commercial credit card programs through phone, email, and chat • Support clients using online commercial card management platforms • Guide clients through system walkthroughs • Troubleshoot technical issues and escalate complex issues • Follow up with users to ensure problem resolution • Provide after-hours support responsibilities • Complete daily tasks and resolve complex issues • Maintain documentation of all activities • Contribute to team success • Cover the 1pm–9:30pm swing shift and rotating weekend shifts after training • Support Federal Government accounts

🎯 Requirements

• High school diploma or equivalent • Two to three years of experience as a Telecommunications CSR • Two or more years of experience within customer service or technical support • Well-developed verbal and written communications skills • Proficient computer skills using a variety of software packages including Microsoft Office applications • Effective problem-solving and negotiation skills • Experienced at resolving difficult customer calls • Must pass a post-employment screening administered by the General Services Administration (GSA), including criminal and background checks • Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension