Field Service Engineer II

🔥 16 hours ago

🐊 Florida – Remote

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💵 $26 - $53 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Logo of Abbott

Abbott

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Install diagnostic systems and complete preventive maintenance and corrective repairs • Diagnose technical problems across multiple complex instruments • Document resolutions accurately and close service calls within defined timelines • Manage customer issues from resolution through escalation • Plan and prioritize service visits and maintain accurate inventory • Support on-call rotation, after-hours coverage, training travel, and critical account support • Follow regulatory, quality system, and laboratory safety guidelines • Maintain accurate documentation for audits • Partner with cross-functional teams and provide guidance to other Field Service Representatives • Meet service sales, cost of service, and KPI targets • Use remote support tools to maximize instrument uptime • Maintain certifications through ongoing training and development

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience • 2-5 years of experience in Engineering or Laboratory Technology • Ability to travel 50% within the assigned territory • Strong troubleshooting and problem-solving skills with laboratory instrumentation • Ability to work independently and thrive in team environments • Proficiency in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools • Effective communication and interpersonal skills • Valid driver’s license • Ability to live within the St. Petersburg, Florida territory

🏖️ Benefits

• Career development with an international company • Free medical coverage through the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit • Opportunities to grow and learn • Health and wellness benefits

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