Implementation Support Specialist

🔥 0 minutes ago

🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote

💵 $61.3k - $122.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Coordinate and execute Performance Verifications, End User Training, and Go Live Support within implementation cases • Complete administrative tasks promptly and accurately, including updating project notes and milestone dates in Summit and expense reporting • Understand customer needs and build relationships with key stakeholders within accounts • Articulate the benefits of point-of-care testing • Demonstrate key product attributes and conduct product demonstrations • Collaborate with lead IPMs and support successful implementation and verification of Abbott's products in hospitals • Engage key personnel to restructure customer processes and facilitate better patient care • Manage multiple assignments across geographies • Provide solutions and contingency plans • Work independently and as a team member • Present confidently to upper management

🎯 Requirements

• Bachelor's degree, preferably in Medical Technology, Nursing, Respiratory Therapy, or a related field • Alternatively, an Associate degree with relevant experience • 3 to 4 years of experience in the field • Ability to manage multiple assignments across geographies • Strong organizational, planning, and prioritization skills • Ability to provide solutions and contingency plans • Proficiency in Microsoft Office and Salesforce CRM • Willingness to travel 75% of the time, including overnight travel • Ability to work independently and as a team member • Ability to develop professional customer relationships and demonstrate appropriate behavior • Motivated by personal and team success • Ability to convey information clearly and concisely • Strong analytical and critical-thinking skills • Confidence presenting to upper management • Familiarity with Emergency Departments, Free Standing Emergency Departments, and Urgent Care Centers preferred

🏖️ Benefits

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Excellent retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Eligible for a company car • Health and wellness benefits • Equal opportunity employer committed to employee diversity